Substitute Services Supervisor — Remote Staffing & Performance

Pearson; Madison (WI); On-site; USD 50,000 - 56,000; Full time

Job summary

Pearson is seeking a Supervisor, Substitute Services to lead staffing operations, onboarding, coaching, and performance management for substitute staff. You will drive customer satisfaction and collaborate cross-functionally to implement policies and ensure service continuity.

In this role, you interview, hire, train, and supervise staff, monitor participation and performance, analyze data, and present findings to stakeholders while managing multiple projects in a fast-paced environment.

Qualifications

• Experience leading staffing operations and employee development.
• Strong communication and stakeholder management.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Interview, hire, train, and supervise remote employees.
• Monitor and ensure intervention for low student participation or performance.
• Collaborate with Pearson colleagues to develop and implement policies and procedures.
• Analyze and interpret performance-based data.
• Present information to small and large groups.
• Manage multiple projects simultaneously in a fast-paced environment.
• Build relationships with customers and internal stakeholders.

Skills

Leadership

Customer focus

Communication

Team development

Accountability

Job description

Pearson is seeking a Supervisor, Substitute Services to lead staffing operations, onboarding, coaching, and performance management for substitute staff. You will drive customer satisfaction and collaborate cross-functionally to implement policies and ensure service continuity.

In this role, you interview, hire, train, and supervise staff, monitor participation and performance, analyze data, and present findings to stakeholders while managing multiple projects in a fast-paced environment.