Substitute Services Delivery Manager (Remote)

Pearson; Santa Fe (NM); On-site; USD 50,000 - 56,000; Full time

Job summary

Pearson in Santa Fe, NM is seeking a Supervisor, Substitute Services to lead substitute staffing operations, hire and train staff, coach performance, and ensure service continuity.

You will manage customer relationships, supervise remote employees, analyze performance data, and drive initiatives to improve student participation and outcomes.

This full-time role offers a salary range of $50,000–$56,000 with eligibility for Pearson’s annual incentive program; applications close August 31, 2026.

Qualifications

• Interview, hire, train, and supervise remote employees.
• Monitor and ensure intervention for low student participation or performance.
• Collaborate with Pearson colleagues to develop and implement policies and procedures.
• Analyze and interpret performance-based data.
• Present information to small and large groups.
• Manage multiple projects simultaneously in a fast-paced environment.
• Build relationships with customers and internal stakeholders.

Responsibilities

• Hiring and onboarding substitute staff.
• Professional development and coaching.
• Daily supervision and evaluation of employees.
• Managing customer relationships.
• Leading departmental projects and initiatives.
• Reporting to the Senior Manager of Teaching and Substitute Services.

Skills

People management

Coaching

Data analysis

Stakeholder management

Communication

Job description

Pearson in Santa Fe, NM is seeking a Supervisor, Substitute Services to lead substitute staffing operations, hire and train staff, coach performance, and ensure service continuity.

You will manage customer relationships, supervise remote employees, analyze performance data, and drive initiatives to improve student participation and outcomes.

This full-time role offers a salary range of $50,000–$56,000 with eligibility for Pearson’s annual incentive program; applications close August 31, 2026.