Substitute Services Team Lead – Remote & Performance

Pearson; Hartford (CT); Hybrid; USD 50,000 - 56,000; Full time

Benefits offered by this job

Annual incentive program

Benefits information available

Job summary

Pearson in the United States is seeking a Supervisor, Substitute Services to lead substitute staffing, onboarding, coaching, and performance management. You will supervise remote staff, monitor participation, analyze performance data, and collaborate with colleagues to ensure service continuity and customer satisfaction.

This full-time role offers a salary range of $50,000–$56,000 and eligibility for Pearson’s annual incentive program. Applications close August 31, 2026.

Qualifications

• Interview, hire, train, and supervise remote employees.
• Monitor and ensure intervention for low participation or performance.
• Collaborate with Pearson colleagues to develop policies and procedures.
• Analyze and interpret performance-based data.
• Present information to groups and manage multiple projects.

Responsibilities

• Interview, hire, train, and supervise remote employees.
• Monitor and ensure intervention for low participation or performance.
• Collaborate with Pearson colleagues to develop and implement policies and procedures.
• Analyze and interpret performance-based data.
• Present information to small and large groups.
• Manage multiple projects simultaneously in a fast-paced environment.
• Build relationships with customers and internal stakeholders.

Skills

Customer Focused

Delivering Financial Results

Communications

Building a Strong Team

Takes Personal Responsibility

Job description

Pearson in the United States is seeking a Supervisor, Substitute Services to lead substitute staffing, onboarding, coaching, and performance management. You will supervise remote staff, monitor participation, analyze performance data, and collaborate with colleagues to ensure service continuity and customer satisfaction.

This full-time role offers a salary range of $50,000–$56,000 and eligibility for Pearson’s annual incentive program. Applications close August 31, 2026.