Substitute Services Supervisor — Remote Team Leader

Pearson; Concord (NH); On-site; USD 50,000 - 56,000; Full time

Job summary

Pearson in Concord, NH seeks a Supervisor, Substitute Services to lead substitute staffing, onboarding, coaching, and performance management. You’ll supervise remote staff, manage customer relationships, and drive substitute effectiveness initiatives while collaborating with internal teams to implement policies and procedures.

This full-time role offers a salary of $50,000–$56,000, eligibility for Pearson’s annual incentive program, and a closing date of August 31, 2026.

Qualifications

• Experience hiring, onboarding, and supervising staff.
• Experience analyzing performance data.
• Strong communication and relationship-building skills.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Interview, hire, train, and supervise remote employees.
• Monitor and ensure intervention for low student participation or performance.
• Collaborate with Pearson colleagues to develop and implement policies and procedures.
• Analyze and interpret performance-based data.
• Present information to small and large groups.
• Manage multiple projects simultaneously in a fast-paced environment.
• Build relationships with customers and internal stakeholders.

Skills

Customer Focused

Delivering Financial Results

Communications

Building a Strong Team

Takes Personal Responsibility

Job description

Pearson in Concord, NH seeks a Supervisor, Substitute Services to lead substitute staffing, onboarding, coaching, and performance management. You’ll supervise remote staff, manage customer relationships, and drive substitute effectiveness initiatives while collaborating with internal teams to implement policies and procedures.

This full-time role offers a salary of $50,000–$56,000, eligibility for Pearson’s annual incentive program, and a closing date of August 31, 2026.