Substitute Services Team Lead (Remote)

Pearson; Providence (RI); On-site; USD 50,000 - 56,000; Full time

Job summary

Pearson is seeking a Supervisor, Substitute Services to lead substitute staffing operations, onboarding, coaching, and performance management. You will oversee customer relationships and drive initiatives to improve substitute effectiveness in a fast-paced environment.

Salary ranges from $50,000 to $56,000 with eligibility for Pearson’s annual incentive program. Applications close August 31, 2026. Equal opportunity employer. Based in Providence, RI.

Qualifications

• Customer focus shown in advocating for customers and improving outcomes.
• Delivering against budgets and commitments.
• Effective engagement with teams and stakeholders.
• Hiring, developing, coaching, and retaining talent.
• Ownership and accountability for results.

Responsibilities

• Interview, hire, train, and supervise remote employees.
• Monitor and ensure intervention for low student participation or performance.
• Collaborate with Pearson colleagues to develop and implement policies and procedures.
• Analyze and interpret performance-based data.
• Present information to small and large groups.
• Manage multiple projects simultaneously in a fast-paced environment.
• Build relationships with customers and internal stakeholders.

Skills

Customer Focused

Delivering Financial Results

Communications

Building a Strong Team

Takes Personal Responsibility

Job description

Pearson is seeking a Supervisor, Substitute Services to lead substitute staffing operations, onboarding, coaching, and performance management. You will oversee customer relationships and drive initiatives to improve substitute effectiveness in a fast-paced environment.

Salary ranges from $50,000 to $56,000 with eligibility for Pearson’s annual incentive program. Applications close August 31, 2026. Equal opportunity employer. Based in Providence, RI.