Remote Substitutes Services Supervisor & Coach

Pearson; Helena (MT); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

Annual incentive program

Job summary

Pearson seeks a Supervisor, Substitute Services to lead substitute staffing operations, hire and onboard staff, coach performance, and supervise remote employees while ensuring service continuity and customer satisfaction. You will report to the Senior Manager of Teaching and Substitute Services and manage multiple projects in a dynamic environment.

The role offers a 50,000–56,000 USD annual salary, eligibility for Pearson’s annual incentive program, and a closing date of August 31, 2026.

Responsibilities

• Interview, hire, train, and supervise remote employees.
• Monitor and ensure intervention for low student participation or performance.
• Collaborate with Pearson colleagues to develop policies and procedures.
• Analyze and interpret performance-based data.
• Present information to small and large groups.
• Manage multiple projects simultaneously in a fast-paced environment.
• Build relationships with customers and internal stakeholders.

Skills

Customer Focused

Delivering Financial Results

Communications

Building a Strong Team

Takes Personal Responsibility

Job description

Pearson seeks a Supervisor, Substitute Services to lead substitute staffing operations, hire and onboard staff, coach performance, and supervise remote employees while ensuring service continuity and customer satisfaction. You will report to the Senior Manager of Teaching and Substitute Services and manage multiple projects in a dynamic environment.

The role offers a 50,000–56,000 USD annual salary, eligibility for Pearson’s annual incentive program, and a closing date of August 31, 2026.