Subscription Services Representative

NextGenEnergyJobs; Santa Clara, Northern (CA, KY); Hybrid; USD 48,000 - 72,000; Full time

Job summary

NextGenEnergyJobs is seeking a Subscription Services Representative in Santa Clara, CA to join the World-Wide Renewals team. You will help renew subscriptions on-time, identify opportunities to add products and services, and provide outstanding service throughout the quote-to-cash cycle.

The role emphasizes collaboration with channel partners, process improvements, and timely resolution of customer inquiries to protect and grow recurring revenue.

Responsibilities

• Support an assigned territory of customers in coordination with our channel to renew subscriptions on-time.
• Drive renewal rates, manage the quote-to-cash process, and resolve customer issues promptly.

Job description

Salary ranges are determined based on role, level and location.

Key Responsibilities

• The Subscription Services Representative is a key individual contributor on the World-Wide Renewals team. The Subscription Services team is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of securing and growing our revenue. This role will support an assigned territory of customers in coordination with our channel to maintain and grow renewal rates and establish relationships with a focus on renewing subscriptions on-time, adding new products & services and providing the highest level of customer service throughout the entire quote-to-cash process.
• Your ability to drive business processes, sustain and renew subscriptions, resolve customer issues/problems, and effectively manage your time will contribute to our mutual success.