Subscriptions Renewals Specialist – Customer Success

NextGenEnergyJobs; Santa Clara, Northern (CA, KY); Hybrid; USD 48,000 - 72,000; Full time

Job summary

NextGenEnergyJobs is seeking a Subscription Services Representative in Santa Clara, CA to join the World-Wide Renewals team. You will help renew subscriptions on-time, identify opportunities to add products and services, and provide outstanding service throughout the quote-to-cash cycle.

The role emphasizes collaboration with channel partners, process improvements, and timely resolution of customer inquiries to protect and grow recurring revenue.

Responsibilities

• Support an assigned territory of customers in coordination with our channel to renew subscriptions on-time.
• Drive renewal rates, manage the quote-to-cash process, and resolve customer issues promptly.

Job description

NextGenEnergyJobs is seeking a Subscription Services Representative in Santa Clara, CA to join the World-Wide Renewals team. You will help renew subscriptions on-time, identify opportunities to add products and services, and provide outstanding service throughout the quote-to-cash cycle.

The role emphasizes collaboration with channel partners, process improvements, and timely resolution of customer inquiries to protect and grow recurring revenue.