Subscription Services Operations Specialist

NextGenEnergyJobs; Santa Clara (CA); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Pure Storage in Santa Clara, CA is seeking a Renewal Operations Specialist, a key individual contributor on the Renewal team that consistently delivers market leading retention rates and more. Responsibilities include providing operational and administrative/backend support to assigned SSR(s) to enable seamless execution of the renewals process.

Enable pipeline readiness with the understanding of Account Mapping and Territory Alignment.

Responsibilities

• Provide operational and administrative/backend support to assigned SSR(s) to enable seamless execution of the renewals process.
• Enable pipeline readiness with the understanding of Account Mapping and Territory Alignment
• Triage and route inquiries from a high-volume renewal inbox to the appropriate functional owner
• Goal is to operationalize the Subscription Services Representatives pipeline while optimize renewal rate, attach rate and term
• Be a point of contact with Channel Partners & Account Managers to proactively market subscription opportunities to partners and/or resolve issues that may hinder them from maintaining a relationship with Pure Storage
• Effectively communicate company messages, value propositions, etc. verbally and in writing
• Accountable for reviewing and validating subscription renewals against customer installed base reports and additional sources of data
• Ability to research original business transactions and prepare detail that will lead the account team to make quick recommendations on how to position the following subscription cycle
• Accurately confirm and quote all subscription renewal opportunities for assigned territory
• Develop and communicate process change and improvements to optimize programs and enhance relationships with necessary company external customers and internal support groups
• Track all activity in Salesforce, Stage 1 to Stage 2 FisF or other PERC Ticket Closures to move Renewal Opportunities Stage 3
• Accountable for reviewing and checking accuracy with upgrades executed by the field and Inside Account teams
• Work closely with Renewal, Sales and Finance teams to get upgrades to co-term to existing renewal dates
• Responsible for assisting the team with verifying pricing and data to ensure accuracy in Pure internal tools
• Fulfills installed base requests for field
• Accountable for data related projects that help improve the Renewal reporting

Job description

The Renewal Operations Specialist is a key individual contributor on the Renewal team that consistently delivers market leading retention rates and more.

Responsibilities

• Provide operational and administrative/backend support to assigned SSR(s) to enable seamless execution of the renewals process.


• Enable pipeline readiness with the understanding of Account Mapping and Territory Alignment


• Triage and route inquiries from a high-volume renewal inbox to the appropriate functional owner


• Goal is to operationalize the Subscription Services Representatives pipeline while optimize renewal rate, attach rate and term


• Be a point of contact with Channel Partners & Account Managers to proactively market subscription opportunities to partners and/or resolve issues that may hinder them from maintaining a relationship with Pure Storage


• Effectively communicate company messages, value propositions, etc. verbally and in writing


• Accountable for reviewing and validating subscription renewals against customer installed base reports and additional sources of data


• Ability to research original business transactions and prepare detail that will lead the account team to make quick recommendations on how to position the following subscription cycle


• Accurately confirm and quote all subscription renewal opportunities for assigned territory


• Develop and communicate process change and improvements to optimize programs and enhance relationships with necessary company external customers and internal support groups


• Track all activity in Salesforce, Stage 1 to Stage 2 FisF or other PERC Ticket Closures to move Renewal Opportunities Stage 3


• Accountable for reviewing and checking accuracy with upgrades executed by the field and Inside Account teams


• Work closely with Renewal, Sales and Finance teams to get upgrades to co-term to existing renewal dates


• Responsible for assisting the team with verifying pricing and data to ensure accuracy in Pure internal tools


• Fulfills installed base requests for field


• Accountable for data related projects that help improve the Renewal reporting