Remote Renewals & Revenue Growth Specialist

LastPass, Inc.; Northern (KY); Hybrid; USD 52,000 - 60,000; Full time

Benefits offered by this job

Remote-first culture

Competitive compensation

Remote work stipend

Home office setup support

Job summary

LastPass, Inc. is seeking a Renewals Representative to protect and grow recurring revenue. You will own the full renewal cycle, from proactive outreach and forecasting through negotiation and close, in a remote-first environment.

The role partners with Customer Success, Sales, and Legal to navigate complex renewal cycles across the US. You will work with stakeholders including IT decision-makers and procurement leads to drive timely renewal outcomes, identify upsell opportunities, and maintain

Qualifications

• Demonstrated track record of owning, driving, and closing renewals or account management from start to finish.
• Excellent written and verbal communication with customers and internal partners.
• Strong negotiation and objection-handling skills for multi-stakeholder renewals.

Responsibilities

• Own end-to-end renewals process in partnership with Customer Success to preserve contracts.
• Negotiate and execute renewal contracts with Legal input.
• Maintain a rolling 90-day renewal forecast with accurate pipeline hygiene.
• Identify and develop upsell/cross-sell opportunities at renewal to grow contract value.
• Contribute to renewal engagement playbooks to maximize revenue retention.
• Monitor account health signals with CS and Support to manage at-risk accounts.
• Collaborate with Sales, Legal, and Leadership on renewal strategy and deal navigation.

Skills

Negotiation skills

Communication skills

Forecasting

Pipeline management

Remote collaboration

Tools

Salesforce

CRM systems

Job description

LastPass, Inc. is seeking a Renewals Representative to protect and grow recurring revenue. You will own the full renewal cycle, from proactive outreach and forecasting through negotiation and close, in a remote-first environment.

The role partners with Customer Success, Sales, and Legal to navigate complex renewal cycles across the US. You will work with stakeholders including IT decision-makers and procurement leads to drive timely renewal outcomes, identify upsell opportunities, and maintain