Subscription Renewals Specialist

Pure Storage, Inc.; Chicago, Santa Clara (IL, CA); On-site; USD 41,000 - 77,000; Full time

Job summary

Everpure is seeking a Subscription Services Operations Specialist to join the Renewal team in optimizing the renewals process and ensuring accurate quotes for installed base renewals. You will coordinate with Channel Partners, Account Managers, and Finance to secure revenue ahead of maintenance expirations.

The role emphasizes SOX-compliant processes, data integrity, and cross-functional collaboration, with onsite duties in a fast-paced environment.

Qualifications

• 2+ years experience in sales operations and/or contract administration.
• Strong organizational and prioritization skills.
• Excellent written and verbal communication.
• Experience with installed base or inventory management is a plus.
• Ability to work with cross-functional teams.

Responsibilities

• Provide operational and administrative backend support to SSRs to enable seamless execution of the renewals process.
• Enable pipeline readiness with Account Mapping and Territory Alignment.
• Triage and route inquiries from a high-volume renewal inbox to the appropriate functional owner.
• Goal is to operationalize the Subscription Services Representatives pipeline while optimize renewal rate, attach rate and term.
• Be a point of contact with Channel Partners & Account Managers to proactively market subscription opportunities to partners and/or resolve issues that may hinder them from maintaining a relationship with Pure Storage.
• Effectively communicate company messages, value propositions, etc. verbally and in writing.
• Accountable for reviewing and validating subscription renewals against customer installed base reports and additional sources of data.
• Ability to research original business transactions and prepare detail that will lead the account team to make quick recommendations on how to position the following subscription cycle.
• Accurately confirm and quote all subscription renewal opportunities for assigned territory.
• Develop and communicate process change and improvements to optimize programs and enhance relationships with necessary company external customers and internal support groups.
• Track all activity in Salesforce, Stage 1 to Stage 2 FisF or other PERC Ticket Closures to move Renewal Opportunities Stage 3.
• Accountable for reviewing and checking accuracy with upgrades executed by the field and Inside Account teams.
• Work closely with Renewal, Sales and Finance teams to get upgrades to co-term to existing renewal dates.
• Responsible for assisting the team with verifying pricing and data to ensure accuracy in Pure internal tools.
• Fulfills installed base requests for field
• Accountable for data related projects that help improve the Renewal reporting.

Skills

Sales operations

Contract administration

Communication

Analytical skills

Organizational skills

Initiative

Attention to detail

Tools

Salesforce

Job description

Everpure is seeking a Subscription Services Operations Specialist to join the Renewal team in optimizing the renewals process and ensuring accurate quotes for installed base renewals. You will coordinate with Channel Partners, Account Managers, and Finance to secure revenue ahead of maintenance expirations.

The role emphasizes SOX-compliant processes, data integrity, and cross-functional collaboration, with onsite duties in a fast-paced environment.