Subscription Product Manager - Data-Plan & Retention

Ebsco Subscription Services España SL; Birmingham (AL); On-site; USD 80,000 - 130,000; Full time

Job summary

Moultrie, headquartered in Birmingham, Alabama, is seeking a Device Subscription Product Manager to own the cellular data-plan business that connects customers to their land. You will drive retention, pricing, and KPI forecasting, leading a team of product owners focused on onboarding, retention, and value alignment.

You will collaborate with UX, Research, Data Science, and Marketing to launch and support cutting-edge solutions while prioritizing features that increase customer value and reduce

Qualifications

• Bachelor’s degree or equivalent years of professional work experience.

Responsibilities

• Own, clarify and share the Voice of the Customer (VOC) and lead the org by effectively conveying the voice of the customer through artifacts and ceremonies.
• Own, monitor, and drive the KPIs that drive your business: ARPD, ADPU, WAU, Data Plan NPS, Retention and Churn Rates, and Seasonality Reduction.
• Run your monthly business review.
• Build and maintain the pricing and financial models behind dataplan strategy, and gain consensus from leadership.
• Develop and maintain the data plan subscription roadmap that achieves the company’s goals.
• Relentlessly prioritize the development that provides the greatest customer value.
• Decompose churn by cause and design the product response to each.
• Run pricing and positioning experiments and research, including entitlement changes across plan tiers to determine which offers appeal to customers
• Own the data-plan revenue forecast jointly with Finance and participate in monthly R&O.
• Lead two to three product owners: empower them to own their KPIs, scopes, and align their strategic thinking.
• Contribute to strategic planning and development of the product.
• Partner with UX, Research, Data Science, SW Team(s), and Marketing and CS to implement, launch, and support cutting-edge solutions.

Education

Bachelor’s degree Business, Economics, Psychology, Human-Computer Interaction, or Computer Science

Job description

Moultrie, headquartered in Birmingham, Alabama, is seeking a Device Subscription Product Manager to own the cellular data-plan business that connects customers to their land. You will drive retention, pricing, and KPI forecasting, leading a team of product owners focused on onboarding, retention, and value alignment.

You will collaborate with UX, Research, Data Science, and Marketing to launch and support cutting-edge solutions while prioritizing features that increase customer value and reduce