Device Subscription Product Manager

EBSCO Industries, Inc.; Birmingham (AL); On-site; USD 120,000 - 160,000; Full time

Job summary

Moultrie in Birmingham, AL is seeking a Device Subscription Product Manager to own the cellular data-plan business. You will lead pricing, entitlement strategy, churn, retention forecasts, and KPI management.

You will head a team of product owners covering camera-derived intelligence, onboarding funnel, and retention, ensuring subscription aligns with customer value and drives engagement.

Qualifications

• Bachelor's degree in Business, Economics, Psychology, Human-Computer Interaction, or Computer Science or related field.
• A minimum of five (5) years total related experience with a preference towards subscription and service businesses.
• 3+ years in product management or strategic analysis/planning.
• 2+ years of researching and generating business cases and proposals.
• 2+ years of working with agile software development methods (Scrum, Kanban, SAFe).

Responsibilities

• Own, clarify and share the Voice of the Customer (VOC) and lead the org by effectively conveying the voice of the customer through artifacts and ceremonies.
• Own, monitor, and drive KPIs: ARPD, ADPU, WAU, Data Plan NPS, Retention and Churn Rates, and Seasonality Reduction.
• Run your monthly business review.
• Build and maintain the pricing and financial models behind data plan strategy, and gain consensus from leadership.
• Develop and maintain the data plan subscription roadmap that achieves the company's goals.
• Relentlessly prioritize the development that provides the greatest customer value.
• Decompose churn by cause and design product responses.
• Run pricing and positioning experiments and entitlement changes across plan tiers.
• Own data-plan revenue forecast jointly with Finance and participate in monthly RO&M.
• Lead two to three product owners, empowering them to own KPIs and scopes.
• Contribute to strategic planning and product development.
• Partner with UX, Research, Data Science, SW Teams, Marketing, and CS to implement, launch, and support solutions.

Skills

VOC (Voice of Customer)

KPIs

Pricing

Roadmap

Stakeholder alignment

Education

Bachelor's degree in Business/Economics/HCI/CS

Tools

JIRA

Azure DevOps

Job description

Moultrie in Birmingham, AL is seeking a Device Subscription Product Manager to own the cellular data-plan business. You will lead pricing, entitlement strategy, churn, retention forecasts, and KPI management.

You will head a team of product owners covering camera-derived intelligence, onboarding funnel, and retention, ensuring subscription aligns with customer value and drives engagement.