Senior Product Manager (Sustainment)

Ebsco Subscription Services España SL; Birmingham (AL); On-site; USD 110,000 - 160,000; Full time

Job summary

Moultrie is seeking a Senior Product Manager, Camera Retention and Lifecycle to own the lifecycle strategy for every camera generation. You will work cross-functionally to protect trust customers place in their gear, drive fixes, and plan end-of-life transitions, across engineering, customer success, operations, and marketing.

This senior role requires ownership of the entire camera lifecycle, with a focus on fleet health, customer retention, and CLTV, coordinating with teams to minimize

Qualifications

• Bachelor’s degree in Engineering, Business, or related field.
• 5+ years in product management.
• Experience with connected hardware or IoT.

Responsibilities

• Own the shipped camera fleet.
• Sustainment roadmap across camera generations and releases.
• FW release prioritization across the fleet for timely updates.
• Prioritize customer-reported defects and field issues with Engineering and Customer Success.
• Analyze field data, warranty claims, and support trends to catch emerging issues.

Skills

Product management

Cross-functional collaboration

Analytical thinking

IoT hardware familiarity

Education

Bachelor's degree in Engineering or Business

Tools

Microsoft Office

Job description

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Headquartered in Birmingham, Alabama, Moultrie (www.moultrie.com ) is the leader in game feeders and cellular camera innovation, building products used by hunters, property owners, and others for real-time remote monitoring. We take pride in developing deep user understanding, obsessing about the details, and going the extra mile to show our users we love them. Moultrie is customer-driven – hardware, software, marketing, and customer success teams collaborate to deliver a quality user experience.

We are guided by the following principles: Customer Obsession.; Excellence is the Standard.; Bias for Action.; Act Boldly.; Deliver Results.; Hire and Develop the Best.; Be Curious and Learn.; Win as a Team

Job Summary

Moultrie is looking to add a Senior Product Manager, Camera Retention and Lifecycle to its team. This role owns retention and fleet health for every Moultrie camera after it ships — every generation already in customers' hands. New Product Development owns what's next; you own what's out there now. For firmware, you own release prioritization end to end: the timing of releases by model and what ships in each one. For aging generations, you own the outcomes: if a defect is hurting customers, you drive the fix; if a component is dying, you drive the plan before it stops production; if a generation nears end-of-life, you decide how those customers stay on the Moultrie platform.

This is senior-level scope. You don't own one product — you own the lifecycle strategy for every camera generation we've ever shipped. You develop the strategy for this portfolio; you don't wait for someone to hand it to you. As a \"high confidence, low ego\" team player, you will work cross-functionally with Engineering, Customer Success, Operations, and Marketing to protect the trust hunters put in gear they already own — and to keep field issues from turning into warranty costs, returns, and lost customers.

Job Responsibilities

Own the shipped camera fleet

• Own the sustainment roadmap across shipped camera generations — fixes, improvements, and compatibility updates, ranked by customer impact and business risk


• Own FW release prioritization across the fleet — both when each model gets a release and what ships in it — so the right features and bug fixes reach customers when it matters for fleet health and CLTV


• Prioritize customer-reported defects and field issues across the active fleet, from first report to shipped fix; work with Engineering to scope fixes and with Customer Success on customer communication


• Analyze field data, warranty claims, and support trends to catch emerging issues before they spread

Shape strategy and lifecycle plans

• Develop the sustainment strategy for the shipped camera fleet; assist in developing the strategy for the broader camera line


• Strategically plan the lifecycle of every camera generation — including how and when to EOL


• Own EOL planning and communication for aging generations; coordinate with Customer Success and Marketing on transition plans that keep long-time customers on the Moultrie platform


• Track competitive moves that touch the installed base — price drops, trade-in offers, and how competitors handle their own aging products — and keep a point of view on the rationale


• Feed lessons from the field back to New Product Development so the next generation doesn't repeat the last one's mistakes

Protect production and compatibility

• Partner with Engineering and Operations to identify parts nearing end-of-life; drive re-qualification or redesign before a dying part stops production or strands field support


• Partner with Compliance on certification renewals and regulatory requirements (FCC, IC, CE) for products still in market, if necessary

Communicate and enable

• Represent the customer who already owns our gear in cross-functional planning


• Proactively communicate progress, decisions, impediments, and risks to management and stakeholders


• Prepare materials that help Customer Success and Marketing communicate fixes, updates, and transitions to customers

Grow the team

• May manage one or more Product Managers or Product Owners — understand their career goals, tailor assignments, mentor, and give straight performance feedback


• Write job descriptions for open roles, prepare hiring briefs, actively recruit, and carry a strong voice in hire / no-hire decisions


• Help audit the team's mechanisms — templates, checklists, and processes — and adjust what isn't working

How Success Is Measured

This role is accountable for outcomes, not output. Success ties directly to:

• Retention of customers on aging camera generations — clean transitions keep them in the Moultrie family instead of sending them to a competitor


• NPS of shipped cameras


• Fleet health — warranty costs and support ticket trends bend down, not up

Job Requirements

• Bachelor's degree in Engineering, Business, or a related field (in lieu of degree we will consider candidates with equitable years of professional work experience)


• 5+ years in product management, including ownership of one or more major products through their full lifecycle: maintenance, obsolescence, and end-of-life


• A track record of developing product strategy — not just executing someone else's


• Strong analytical skills — you’ve used field, warranty, or support data to drive prioritization calls


• Excellent written, verbal, and interpersonal skills; clear cross-functional communication across Engineering, Supply Chain, Quality, and Customer Success


• Experience mentoring or managing Product Managers or Product Owners


• Highly organized and detail oriented


• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint, etc.)


• Experience with connected hardware or IoT products, including firmware and backend compatibility across device generations


• A background in, and product knowledge of, the hunting, fishing, or outdoor sporting goods market

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americas with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Nearest Major Market: Birmingham
Job Segment: Supply Chain Manager, Senior Product Manager, Supply Chain, Product Manager, Operations, Marketing