Product Manager III

EBSCO Industries, Inc.; Birmingham (AL); On-site; USD 120,000 - 160,000; Full time

Job summary

Moultrie in Birmingham, AL is seeking a Device Subscription Product Manager to own the cellular data-plan business. You will lead pricing, entitlement strategy, churn, retention forecasts, and KPI management.

You will head a team of product owners covering camera-derived intelligence, onboarding funnel, and retention, ensuring subscription aligns with customer value and drives engagement.

Qualifications

• Bachelor's degree in Business, Economics, Psychology, Human-Computer Interaction, or Computer Science or related field.
• A minimum of five (5) years total related experience with a preference towards subscription and service businesses.
• 3+ years in product management or strategic analysis/planning.
• 2+ years of researching and generating business cases and proposals.
• 2+ years of working with agile software development methods (Scrum, Kanban, SAFe).

Responsibilities

• Own, clarify and share the Voice of the Customer (VOC) and lead the org by effectively conveying the voice of the customer through artifacts and ceremonies.
• Own, monitor, and drive KPIs: ARPD, ADPU, WAU, Data Plan NPS, Retention and Churn Rates, and Seasonality Reduction.
• Run your monthly business review.
• Build and maintain the pricing and financial models behind data plan strategy, and gain consensus from leadership.
• Develop and maintain the data plan subscription roadmap that achieves the company's goals.
• Relentlessly prioritize the development that provides the greatest customer value.
• Decompose churn by cause and design product responses.
• Run pricing and positioning experiments and entitlement changes across plan tiers.
• Own data-plan revenue forecast jointly with Finance and participate in monthly RO&M.
• Lead two to three product owners, empowering them to own KPIs and scopes.
• Contribute to strategic planning and product development.
• Partner with UX, Research, Data Science, SW Teams, Marketing, and CS to implement, launch, and support solutions.

Skills

VOC (Voice of Customer)

KPIs

Pricing

Roadmap

Stakeholder alignment

Education

Bachelor's degree in Business/Economics/HCI/CS

Tools

JIRA

Azure DevOps

Job description

Headquartered in Birmingham, Alabama, Moultrie (www.moultrie.com) is the leader in game feeders and cellular camera innovation, building products used by hunters, property owners, and others for real-time remote monitoring.

We take pride in developing deep user understanding, obsessing about the details, and going the extra mile to show our users we love them. Moultrie is customer-driven - hardware, software, marketing, and customer success teams collaborate to deliver a quality user experience.

We are guided by the following principles: Customer Obsession.; Excellence is the Standard.; Bias for Action.; Act Boldly.; Deliver Results.; Hire and Develop the Best.; Be Curious and Learn.; Win as a Team

Job Summary

As Device Subscription Product Manager, you own Moultrie's cellular data-plan business: the subscriptions that connect customers to their land. You run a critical, mature business that grows through retention and optimization more-so than new features, marketing, or hype. You own pricing, entitlement strategy, churn strategy, and the retention forecast and the related KPIs.

You will lead a team of product owners covering camera-derived intelligence, the onboarding funnel, and retention, and your team is accountable for matching subscription with value so that customers stay engaged.

Job Responsibilities

• Own, clarify and share the Voice of the Customer (VOC) and lead the org by effectively conveying the voice of the customer through artifacts and ceremonies.
• Own, monitor, and drive the KPIs that drive your business: ARPD, ADPU, WAU, Data Plan NPS, Retention and Churn Rates, and Seasonality Reduction.
• Run your monthly business review.
• Build and maintain the pricing and financial models behind data plan strategy, and gain consensus from leadership.
• Develop and maintain the data plan subscription roadmap that achieves the company's goals.
• Relentlessly prioritize the development that provides the greatest customer value.
• Decompose churn by cause and design the product response to each.
• Run pricing and positioning experiments and research, including entitlement changes across plan tiers to determine which offers appeal to customers
• Own the data-plan revenue forecast jointly with Finance and participate in monthly R&O.
• Lead two to three product owners: empower them to own their KPIs, scopes, and align their strategic thinking.
• Contribute to strategic planning and development of the product.
• Partner with UX, Research, Data Science, SW Team(s), and Marketing and CS to implement, launch, and support cutting-edge solutions.

Job Requirements

• Bachelor's degree Business, Economics, Psychology, Human-Computer Interaction, or Computer Science or related field (in lieu of degree we will consider candidates with equitable years of professional work experience)
• A minimum of five (5) years total related experience with a preference towards subscription and service businesses
• 3+ years in product management (preferably as a product manager) or working in strategic analysis and planning
• 2+ years of researching and generating business cases and proposals that can be converted into well-articulated and valuable deliverables
• 2+ years of experience working within an agile-lean software product development method, such as Scrum, Kanban, or SAFe

Preferred Qualifications

• Experience where a subscription is tied to a physical device
• Experience in mobile app subscription flows on iOS and Android
• Expertise in at least one project management tool such as JIRA or Azure Dev Ops
• Expertise in at least one design collaboration tool such as Whimsical or Figma
• Experience with the Scaled Agile Framework and/or Agile Release Trains
• A background in, and product knowledge of the hunting, fishing, or outdoor sporting goods market
• Experience in finance, accounting, or FP&A

Essential Job Function

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.