Subscriber Support Specialist – Local Service & Tech Help

Checotah Chamber of Commerce; Okmulgee, Northern (OK, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Checotah Chamber of Commerce is seeking a dedicated Subscriber Support Representative to manage scheduling, provisioning, first-tier technical assistance, billing, and delivering outstanding service to our subscribers.

You will maintain accurate member records, coordinate with internal staff and contractors, and participate in community events while promoting positive relations with the public and partners.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree or coursework in Business or Information Technology related field preferred.
• Previous customer service and/or technical support experience.
• Proven ability to multi-task and plan/organize work to meet deadlines, all with a high degree of accuracy with attention to detail.
• Strong analytical and critical thinking skills with demonstrated problem-solving abilities.
• Effective communication skills and the ability to work as a team player.
• Understanding and appreciation of technology and telecommunications along with general computer skills and proficiency in using standard office equipment.
• Demonstrated ability to effectively deal with people in difficult or stressful situations.

Responsibilities

• Promptly and courteously responds to subscriber inquiries and provides support via telephone, email, written correspondence, or face to face regarding service requests.
• Maintains accurate and complete member records via computer in a timely fashion including but not limited to contact tracking records, notes, and set up of accounts. Addresses billing, collections, outages, and related procedures to ensure generation of appropriate records, correspondence, and service orders for effective work management.
• Coordinates with internal staff and contractors to address various customer service related issues, including eligibility, line extensions, seasonal billing, equipment, technical issues, etc.
• Promotes a positive subscriber experience through ongoing and effective employee/subscriber/contractor/vendor/partner communication. Attends community and promotional events as appropriate.
• Promotes and maintains a safe working environment, observes all safety rules, and supports the Mission Statement and Core Values in carrying out the responsibilities of the position.
• Supports and keeps up-to-date of bylaws, guidelines, policies/procedures and philosophies of the parent cooperative to effectively serve and support members and subscribers.
• Performs other duties as assigned to fulfill the objectives of this position.

Skills

Customer service

Technical support

Multi-tasking

Communication skills

Team player

Problem solving

Attention to detail

Education

High school diploma or equivalent

Associate’s degree or coursework in Business or Information Technology

Tools

Office software

Job description

Checotah Chamber of Commerce is seeking a dedicated Subscriber Support Representative to manage scheduling, provisioning, first-tier technical assistance, billing, and delivering outstanding service to our subscribers.

You will maintain accurate member records, coordinate with internal staff and contractors, and participate in community events while promoting positive relations with the public and partners.