Member Service Pro: Insurance Support & First Call

Relation Insurance, Inc.; Tulsa (OK); On-site; USD 28,000 - 54,000; Full time

Benefits offered by this job

401K

Paid time off

Paid holidays

Wellness programs

Job summary

Relation Insurance, Inc. in Tulsa, OK is seeking a Member Service Specialist to be the frontline contact for members and providers.

You will handle inbound calls, manage shared inboxes, document interactions in our case management system, and perform follow-up tasks to resolve inquiries with accuracy and care. The role emphasizes first call resolution, collaboration across teams, and proficient use of CRM and ticketing tools.

Qualifications

• Experience in customer service, preferably in call center, healthcare, or insurance operations.
• Strong verbal and written communication skills with attention to detail.
• Ability to multitask, prioritize, and meet response-time expectations in a fast-paced setting.

Responsibilities

• Answer inbound calls promptly and professionally.
• Document calls, actions, and resolutions in CRM/case management systems.
• Manage inquiries in shared inboxes and provide timely responses with empathy.
• Perform follow-up work and administrative tasks to support member and provider requests.
• Conduct research and perform outbound communications to resolve inquiries.
• Take ownership of tasks to ensure timely completion and share trends with leadership.

Skills

Customer service

Call center

Communication

Multitasking

Education

High school diploma

Tools

CRM software

Ticketing systems

Job description

Relation Insurance, Inc. in Tulsa, OK is seeking a Member Service Specialist to be the frontline contact for members and providers.

You will handle inbound calls, manage shared inboxes, document interactions in our case management system, and perform follow-up tasks to resolve inquiries with accuracy and care. The role emphasizes first call resolution, collaboration across teams, and proficient use of CRM and ticketing tools.