Member Experience & Support Specialist

Addison Group; Tulsa (OK); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health benefits

401(k) retirement plan

Paid time off and paid holidays

Employee assistance program

Wellness resources

Career advancement opportunities

Ongoing training and professional de‑/

Job summary

Addison Group is seeking a dedicated Member Service Specialist in Tulsa, OK. The role focuses on handling member and provider inquiries, delivering accurate information, and documenting interactions across multiple systems.

The position is full-time with a contract-to-hire arrangement, offering a competitive hourly pay and benefits. The schedule runs Monday through Friday from 10am to 7pm, and involvement in ongoing training is expected.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service, call center, healthcare, insurance, or administrative support preferred.
• Experience using CRM, case management, ticketing, or similar software is a plus.
• Strong verbal and written communication skills.
• Excellent organizational, multitasking, and time management abilities.

Responsibilities

• Handle inbound calls providing courteous, professional customer support.
• Resolve member and provider inquiries during first interaction when possible.
• Explain benefits, services, and account information accurately.
• Maintain thorough documentation of interactions in internal systems.

Skills

Customer service

Call center

Healthcare

Administrative support

CRM familiarity

Education

High School Diploma or equivalent

Tools

CRM software

Job description

Addison Group is seeking a dedicated Member Service Specialist in Tulsa, OK. The role focuses on handling member and provider inquiries, delivering accurate information, and documenting interactions across multiple systems.

The position is full-time with a contract-to-hire arrangement, offering a competitive hourly pay and benefits. The schedule runs Monday through Friday from 10am to 7pm, and involvement in ongoing training is expected.