Subaru Service Advisor

AutoFair Automotive Group; Haverhill (MA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Flexible work schedule

4 day work week

Aggressive & Rewarding Compensation

Medical, Dental, Vision, Life and DI

401 K Plan with company match

Paid vacation

Growth opportunities

Paid Training

Team based environment

Employee vehicle purchase plans

Long term job security

Health and wellness

Discounts on products and services

Job summary

AutoFair Subaru in Haverhill, MA is seeking a Service Advisor to join our team. You will focus on delivering outstanding customer service, managing service orders, and ensuring a smooth Drive Lane flow from intake to completion.

The role emphasizes ownership of the customer experience, clear communication, and collaboration with technicians and management to uphold service quality and drive customer satisfaction.

Qualifications

• Requirements: Genuine desire to serve.
• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and flow of Drive Lane; ensure prompt, courteous, and effective service for customers.
• Take ownership of the customer experience by completing assignments that leave a positive impression.
• Provide concierge support for all owner inquiries, via phone or in person.
• Ensure daily technician time inventory is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims and training of the service department.
• Set schedules and assign tasks to service department staff.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good relationships with factories and foster positive employee relations.
• Collaborate with upper management on hiring and discipline decisions.

Job description

AutoFair Subaru is seeking a Service Advisor to join our team. Do you work for an organization that does not value your opinions? Would you like to work at a dealership that will provide you with the opportunities for advancement you desire? Are you passionate about helping customers?

Benefits

• Flexible work schedule
• 4 day work week
• Aggressive & Rewarding Compensation Package
• Medical, Dental, Vision, Life and Disability
• 401 K Plan with company match
• Paid vacation
• Growth opportunities
• Paid Training
• Team based environment
• Employee vehicle purchase plans
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Discounts on products and services

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of the service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationships with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Requirements

• Genuine desire to serve
• Organized and friendly personality
• Military experience welcomed but not necessary
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

AutoFair Automotive Group is a rapidly-expanding dealer group with excellent opportunities for career growth. We are committed to providing our customers with an unmatched ownership experience through outstanding customer service and enduring relationships with the people we serve. For these reasons, we are dedicated to finding people who are passionate, motivated, and ambitious to join our team.

Brand Opportunities

Ford - Honda - Hyundai - Genesis - Subaru - Toyota - Volkswagen

AutoFair Automotive Group maintains a strong policy of equal employment opportunities for all associates and applicants of employment. We hire, train, promote and compensate on the basis of personal and professional competence and potential for advancement without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.