Automotive Service Advisor

Subaru Evergreen Park; Evergreen Park (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Employee discounts on vehicles and ser

Job summary

Subaru Evergreen Park is seeking an Automotive Service Advisor to be the initial point of contact for customers, coordinating with technicians and guiding service from appointment to repair completion.

You will communicate service needs, provide updates, and help maintain high customer satisfaction by delivering expert advice and organized service processes.

Qualifications

• Previous experience as an Automotive Service Advisor or in a similar automotive service role.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency with computer systems for service scheduling and invoicing.
• Familiarity with automotive technology and terminology is a plus.

Responsibilities

• Greet customers and listen carefully to their vehicle concerns and service requests.
• Schedule service appointments and coordinate with technicians to ensure timely and efficient service.
• Provide customers with detailed information about recommended repairs and maintenance.
• Prepare accurate service orders and process payments.
• Maintain clear communication with customers regarding the status of their vehicle repairs.
• Work collaboratively with the service team to improve customer satisfaction and service efficiency.
• Follow dealership policies and safety procedures at all times.

Skills

Customer service

Communication

Organization

Attention to detail

Multi-tasking

Automotive terminology

Tools

Service scheduling software

Job description

As an Automotive Service Advisor at Subaru Evergreen Park, you will be the primary point of contact for our customers, ensuring a seamless and positive service experience. You will work closely with our service technicians and customers to schedule appointments, communicate service needs, and provide updates throughout the repair process. Your role is vital in maintaining customer satisfaction and fostering long-term relationships by delivering exceptional service and expert advice.

Responsibilities

• Greet customers and listen carefully to their vehicle concerns and service requests.
• Schedule service appointments and coordinate with technicians to ensure timely and efficient service.
• Provide customers with detailed information about recommended repairs and maintenance.
• Prepare accurate service orders and process payments.
• Maintain clear communication with customers regarding the status of their vehicle repairs.
• Work collaboratively with the service team to improve customer satisfaction and service efficiency.
• Follow dealership policies and safety procedures at all times.

Requirements

• Previous experience as an Automotive Service Advisor or in a similar customer service role within an automotive service environment is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Familiarity with automotive technology and terminology is a plus.
• Proficiency with computer systems and software for service scheduling and invoicing.

Benefits

• Competitive annual salary ranging from $60,000.00 to $90,000.00.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company matching.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.
• Employee discounts on vehicles and services.

About the Company

Subaru Evergreen Park is a trusted automotive dealership located in Evergreen Park, IL, committed to providing exceptional customer service and quality vehicles. We pride ourselves on our knowledgeable staff, welcoming environment, and dedication to community involvement. Join our team and be part of a company that values integrity, teamwork, and customer satisfaction