Honda Automotive Service Advisor

AutoFair Automotive Group; Manchester (NH); Sur place; USD 100 000 - 130 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Medical & Dental

401(k) match

Paid vacation

Growth opportunities

Paid training

Team environment

Employee vehicle purchase

Flexible schedule

Résumé du poste

AutoFair Honda is seeking a Service Advisor to join our team. You will own the customer experience, provide concierge support, and help optimize service department efficiency. The role emphasizes customer happiness and collaboration with technicians and management.

Ideal candidates demonstrate organized, team-oriented, self-motivated work habits, plus a clean driving record and strong communication skills. Growth opportunities and a competitive benefits package accompany this position.

Qualifications

• Organized and friendly personality required.
• Proven ability to manage others and lead a team.
• Strong time management and communication skills.
• Excellent customer service and a professional appearance.

Responsabilités

• Own the customer experience and deliver a positive dealership impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure technician time is efficiently sold to service customers.
• Distribute work between technicians and answer vehicle questions.
• Maintain customer happiness scores and assist with warranty admin.

Connaissances

Customer service

People management

Time management

Communication

Professional appearance

Sales track record

Customer satisfaction

Team player

Self-motivated

Clean driving record

Description du poste

Do you have experience working in a Customer Service field and you're looking to grow in your career and make more than you ever have before? Do you have an interest in the Automotive Industry? Look no further than working as a Service Advisor. Our service advisors have the potential to earn well over $100k per year. Pair that with a 5 day work week with the best schedule in the business and you have yourself a dream job!

AutoFair Honda is seeking a Service Advisor to join our team. Are you passionate about helping customers? Are you motivated to grow with our company?

Responsibilities:

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Requirements:

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

Benefits:

• Aggressive & Rewarding Compensation Package
• Medical, Dental, Vision, Life and Disability
• 401 K Plan with company match
• Paid vacation
• Growth opportunities
• Paid Training
• Team based environment
• Employee vehicle purchase plans
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Discounts on products and services

AutoFair Automotive Group is a rapidly-expanding dealer group with excellent opportunities for career growth. We are committed to providing our customers with an unmatched ownership experience through outstanding customer service and enduring relationships with the people we serve. For these reasons, we are dedicated to finding people who are passionate, motivated, and ambitious to join our team.

AutoFair Automotive Group offers opportunities with the following brands:

Ford - Honda - Hyundai - Genesis - Subaru - Toyota - Volkswagen

AutoFair Automotive Group maintains a strong policy of equal employment opportunities for all associates and applicants of employment. We hire, train, promote and compensate on the basis of personal and professional competence and potential for advancement without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.