Automotive Service Advisor (Subaru)

Joseph Automotive Group; Florence (KY); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid vacation & holidays

Paid training

Job summary

Joseph Subaru in Florence, KY is seeking an experienced Automotive Service Advisor to join our busy service team. You will greet customers, document issues, and present repair options while delivering an exceptional ownership experience.

This family-owned dealership offers a strong earning potential with benefits including medical, dental, and vision insurance, 401(k) with match, paid vacation/holidays, training, and opportunities for advancement within Joseph Automotive Group.

Qualifications

• Experience as a Service Advisor or automotive customer service role.
• Dealership experience is a plus.
• Ability to explain repairs clearly to customers.
• Strong organizational and time-management skills.

Responsibilities

• Greet customers promptly and provide an exceptional service experience from check-in through vehicle delivery.
• Listen to customer concerns and document vehicle issues accurately.
• Recommend maintenance and repairs per guidelines and inspections.
• Prepare estimates and explain repairs in a clear, professional manner.
• Schedule service appointments and manage repair timelines.
• Communicate repair updates and vehicle status throughout the process.
• Coordinate with technicians to ensure efficient workflow and timely repairs.
• Review completed repairs with customers and answer questions.
• Build long-term relationships to encourage repeat business and positive reviews.
• Maintain accurate repair orders and customer records in dealership software.

Skills

Customer service

Communication

Relationship-building

CRM skills

Time management

Teamwork

Tools

CRM software

Job description

Joseph Subaru is looking for an experienced, customer-focused Automotive Service Advisor to join our growing service team in Florence, KY.

As one of the area’s leading Subaru dealerships, we’re committed to delivering an exceptional ownership experience from the moment customers purchase their vehicle through every service visit. If you enjoy building relationships, thrive in a fast-paced environment, and want to be rewarded for providing outstanding customer service, we’d love to hear from you.

Whether you have previous dealership experience or have worked in automotive service, hospitality, or customer service, this is an opportunity to build a rewarding career with a respected, family-owned dealership.

Compensation & Benefits

• $60,000–$100,000+ annual earning potential
• Competitive compensation with performance incentives
• Busy service department with consistent customer traffic
• Medical, Dental & Vision Insurance
• 401(k) with company match
• Paid Vacation & Paid Holidays
• Employee discounts on vehicles, service, and parts
• Paid training and ongoing professional development
• Opportunities for advancement within Joseph Automotive Group
• Supportive leadership and team-oriented culture

Responsibilities

• Greet customers promptly and provide an exceptional service experience from check-in through vehicle delivery
• Listen to customer concerns and accurately document vehicle issues
• Recommend maintenance and repair services based on manufacturer guidelines and technician inspections
• Prepare estimates and explain recommended repairs in a clear, professional manner
• Schedule service appointments and manage repair timelines
• Communicate repair updates and vehicle status throughout the service process
• Coordinate with technicians to ensure efficient workflow and timely repairs
• Review completed repairs with customers and answer any questions
• Build long-term customer relationships that encourage repeat business and positive reviews
• Maintain accurate repair orders and customer records using dealership software

Qualifications

• Previous Service Advisor, Automotive Service Writer, or automotive customer service experience preferred
• Automotive dealership experience is a plus
• Strong customer service, communication, and relationship-building skills
• Ability to explain technical information in a way customers can easily understand
• Excellent organizational and time management skills
• Comfortable working in a fast-paced, team-oriented environment
• Strong computer and CRM skills
• Positive attitude with a customer-first mindset
• Valid driver’s license with a clean driving record

Why Joseph Subaru?

At Joseph Subaru, we know that our Service Advisors are the face of our service department. You’ll work alongside experienced technicians in a busy shop while helping customers keep their vehicles running at their best. We provide the training, support, and opportunities you need to grow your career while earning a competitive income.

If you’re looking for a dealership that values professionalism, teamwork, and exceptional customer service, we’d love to meet you.

Equal Employment Opportunity Statement

Joseph Automotive Group is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees and applicants are treated with respect and provided equal employment opportunities. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

We celebrate diversity and are committed to fostering a workplace where everyone has the opportunity to succeed.