CoOp Customer Service

EF Education First Ltd.; Cambridge (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

EF Education First Ltd. in Cambridge, MA seeks a Customer Experience Co-Op to support students and parents from enrollment through program completion. This in-person role runs Monday through Friday, January 5, 2027 to June 2027, at $20 per hour for 40 hours per week.

You’ll work with EF Language Abroad’s global teams to ensure a seamless, positive experience. You’ll assist with payments, documents, and pre-departure materials, while collaborating with sales on marketing and engagement efforts.

Qualifications

• Strong attention to detail.
• Ability to analyze and solve problems under pressure.
• Entrepreneurial mindset with proactive initiative.
• Self-motivation and ambition; deliver results with minimal direction.
• Ability to prioritize tasks and meet tight deadlines.
• Comfortable speaking on the phone with customers.
• Experience studying abroad is preferred.

Responsibilities

• Serve as a point of contact for students and parents enrolled in programs.
• Manage course payments and collect necessary forms.
• Collaborate in customer retention through emailing, phone calls and online meetings.
• Coordinate flight and travel details for students.
• Support sales team with email and text marketing.
• Assist with up-sell and lead management.
• Upload leads and maintain database; prioritize multiple tasks.

Skills

Attention to detail

Problem solving

Entrepreneurial mindset

Self-motivated

Prioritization

Phone communication

Study abroad experience

Job description

JOB DESCRIPTION

Customer Experience Co-Op

In-person Monday-Friday

$20/hour, 40 hours/week

Start date: January 5, 2027 through June 2027

EF Language Abroad offers immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.

We are looking for a Customer Experience Co-Op to work with students and parents from the time of enrollment until the student returns to make sure every aspect of their course is seamless and positive. Our customers range from young teens to retirees and everything in between, so the coordinator will provide fantastic service to an array of customers. You must be a self-starter with amazing attention to detail to help our customers have an amazing experience before, during and after their EF Language Course Abroad.

The Customer Experience Co-Op will also work hand-in-hand with our sales team to increase sales and overall customer retention and satisfaction. The coordinator will support the sales team through marketing initiatives, materials management, event coordination, and more. The coordinator will also manage student travel documents, payment collection and processing, and pre-departure materials to ensure students are prepared and excited to travel on their course.

This is a fantastic opportunity for a university student to gain experience in international education and customer support. You will be part of a quality-oriented multi-skilled team that believes that nothing is impossible.

Key Responsibilities:

• Serve as a point of contact for students enrolled in programs and their parents
• Manage course payments
• Ensure all necessary forms and paperwork are collectedCollaborate in customer retention through emailing, phone calls and online meetings
• Coordinate flight and travel details
• Support sales team with email and text marketing
• Indirect sales through up-sell
• Upload leads and maintain database
• Continuously manage and prioritize multiple tasks and work efficiently under pressure
• Work as a team-player to best respond to customer needs
• Consistently demonstrate a positive attitude in approaching challenging situations
• Be eager to take the lead and use all the tools at your disposal to help our customers travel on a language course abroad.

Requirements

• Strong attention to detail
• Problem solving mentality
• Creative with an entrepreneurial mindset
• Self-motivated and ambitious, strong ability to manage and complete projects with minimal direction
• Ability to prioritize, meet challenging deadlines and perform under pressure
• Comfortable speaking on the phone
• Study abroad experience is preferred

EF International Language Campuses offers flexible language courses abroad, in some of the world’s most exciting cities. Study anywhere from 2-52 weeks and learn more, faster with EF. www.ef.edu/language

About EF Language Abroad

At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.

We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.

EF is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All positions are subject to a criminal background and and/or reference checks, as applicable.

Why you’ll love working here:

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

ABOUT US

Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.

For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.

Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.

ABOUT THE TEAM

At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.

We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.

EF is committed to safeguarding and protecting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.