Co-Op Customer Service

EF Education First Ltd.; Boston (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

EF Language Abroad is seeking a Customer Experience Co-Op to work in-person Monday through Friday. You will guide students and families from enrollment through completion, ensuring a seamless language course abroad experience.

The role involves payments, travel coordination, and collaboration with the sales team to boost retention and satisfaction. The position offers hands-on exposure to international education, customer service excellence, and cross-functional teamwork, ideal for a university

Qualifications

• Strong attention to detail and problem solving mentality.
• Self-motivated with the ability to manage projects independently.
• Entrepreneurial mindset with proactive, proactive communication.

Responsibilities

• Serve as a point of contact for students and parents enrolled in programs.
• Manage course payments and ensure forms are collected.
• Collaborate with sales through emails, calls, and meetings for retention.
• Coordinate travel details and support marketing initiatives.
• Upload leads and maintain the database; prioritize tasks under pressure.

Skills

Attention to detail

Problem solving

Entrepreneurial mindset

Self-motivated

Job description

Customer Experience Co-Op

In-person Monday-Friday

$20/hour, 40 hours/week

Start date: January 5, 2027 through June 2027

EF Language Abroad offers immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.

We are looking for a Customer Experience Co-Op to work with students and parents from the time of enrollment until the student returns to make sure every aspect of their course is seamless and positive. Our customers range from young teens to retirees and everything in between, so the coordinator will provide fantastic service to an array of customers. You must be a self-starter with amazing attention to detail to help our customers have an amazing experience before, during and after their EF Language Course Abroad.

The Customer Experience Co-Op will also work hand-in hand with our sales team to increase sales and overall customer retention and satisfaction. The coordinator will support the sales team through marketing initiatives, materials management, event coordination, and more. The coordinator will also manage student travel documents, payment collection and processing, and pre‑departure materials to ensure students are prepared and excited to travel on their course.

This is a fantastic opportunity for a university student to gain experience in international education and customer support. You will be part of a quality-oriented multi-skilled team that believes that nothing is impossible.

Key Responsibilities

• Serve as a point of contact for students enrolled in programs and their parents
• Manage course payments
• Ensure all necessary forms and paperwork are collected
• Collaborate in customer retention through emailing, phone calls and online meetings
• Coordinate flight and travel details
• Support sales team with email and text marketing
• Indirect sales through up-sell
• Upload leads and maintain database
• Continuously manage and prioritize multiple tasks and work efficiently under pressure
• Work as a team-player to best respond to customer needsConsistently demonstrate a positive attitude in approaching challenging situations
• Be eager to take the lead and use all the tools at your disposal to help our customers travel on a language course abroad.

Requirements

• Strong attention to detail
• Problem solving mentality
• Creative with an entrepreneurial mindset
• Self-motivated and ambitious, strong ability to manage and complete projects with minimal direction
• Ability to prioritize, meet challenging deadlines and perform under pressure
• Comfortable speaking on the phone
• Study abroad experience is preferred

Why you’ll love working here

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.