Studio Sales & Member Experience Lead

Club Pilates; Saint Augustine (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

Club Pilates is seeking an Assistant General Manager (AGM) to support the General Manager in driving sales, retention, and member engagement across the studio. The AGM will lead sales efforts, oversee daily operations, and ensure top-tier service in a fast-paced environment.

The role requires strong leadership, communication, and organizational skills, with a focus on maintaining studio standards, training staff, and delivering exceptional member experiences.

Qualifications

• Demonstrated ability to build relationships and influence positive outcomes.
• Strong verbal and written communication skills.
• Strong organizational, problem-solving, and time management skills.
• Ability to learn and effectively utilize ClubReady and other business systems.
• Ability to work independently while contributing positively to a team environment.

Responsibilities

• Deliver exceptional service to members, guests, and prospects through in-person, phone, email, and text communication.
• Generate membership sales through lead follow-up, relationship building, referrals, and community outreach.
• Support studio efforts to achieve membership, revenue, and retention goals.
• Address member concerns and resolve issues professionally and promptly.
• Maintain a thorough understanding of memberships, pricing, promotions, and studio offerings.
• Promote a positive, welcoming, and inclusive studio environment.
• Serve as a leadership resource and point of contact for sales associates during assigned shifts and in the General Manager's absence.
• Assist with recruiting, interviewing, onboarding, and training new team members.
• Reinforce company policies, procedures, and service standards.
• Support coaching and accountability efforts to drive individual and team performance.
• Communicate operational updates and business priorities effectively to team members.
• Maintain a complementary schedule to the General Manager to ensure consistent management coverage.
• Support the day-to-day operations of the studio to ensure a clean, organized, safe, and professional environment.
• Assist with inventory management, ordering, audits, and operational recordkeeping.
• Ensure accurate use of studio systems and technology platforms, including ClubReady and other business applications.
• Monitor adherence to company policies, procedures, and operational standards.
• Provide management coverage when the General Manager is unavailable.
• Participate in studio events, promotions, networking opportunities, and community outreach initiatives.
• Assist with member appreciation events and local marketing activities.
• Support studio social media and marketing efforts in partnership with company guidelines and approved practices.
• Help cultivate relationships that increase brand awareness and membership growth within the local community.

Skills

Sales leadership

Relationship building

Communication skills

Time management

ClubReady proficiency

Education

High school diploma

Bachelor’s degree preferred

Tools

ClubReady

Job description

Club Pilates is seeking an Assistant General Manager (AGM) to support the General Manager in driving sales, retention, and member engagement across the studio. The AGM will lead sales efforts, oversee daily operations, and ensure top-tier service in a fast-paced environment.

The role requires strong leadership, communication, and organizational skills, with a focus on maintaining studio standards, training staff, and delivering exceptional member experiences.