Studio Sales & Member Experience Lead

Club Pilates; Roswell (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Club Pilates is seeking a Sales Leader to deliver exceptional member service and drive membership growth at our Roswell studio. You will lead sales associates, support recruitment and training, and help manage daily studio operations with a focus on profitability and guest experience.

The role requires strong communication, relationship-building, and organizational skills, plus the ability to learn ClubReady and other business systems. Flexible scheduling and leadership presence are essential.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Minimum one year of sales, retail, hospitality, fitness, or customer service leadership experience preferred.
• Demonstrated ability to build relationships and influence positive outcomes.
• Strong verbal and written communication skills.
• Strong organizational, problem-solving, and time management skills.
• Ability to learn and effectively utilize ClubReady and other business systems.
• Ability to work independently while contributing positively to a team environment.

Responsibilities

• Deliver exceptional service to members, guests, and prospects via in-person, phone, email, and text.
• Generate membership sales through lead follow-up, relationship building, referrals, and community outreach.
• Support studio efforts to achieve membership, revenue, and retention goals.
• Address member concerns and resolve issues professionally and promptly.
• Maintain a thorough understanding of memberships, pricing, promotions, and studio offerings.
• Promote a positive, welcoming, and inclusive studio environment.
• Serve as a leadership resource and point of contact for sales associates during shifts and GM absence.
• Assist with recruiting, interviewing, onboarding, and training new team members.
• Reinforce company policies, procedures, and service standards.
• Support coaching and accountability efforts to drive performance.
• Communicate operational updates and business priorities to team members.
• Maintain a complementary schedule to the General Manager to ensure consistent management coverage.
• Support the day-to-day operations of the studio to ensure a clean, organized, safe, and professional environment.
• Assist with inventory management, ordering, audits, and operational recordkeeping.
• Ensure accurate use of studio systems and technology platforms, including ClubReady and other business applications.
• Monitor adherence to company policies, procedures, and operational standards.
• Provide management coverage when the General Manager is unavailable.
• Participate in studio events, promotions, networking opportunities, and community outreach initiatives.
• Assist with member appreciation events and local marketing activities.
• Support studio social media and marketing efforts in partnership with company guidelines and approved practices.
• Help cultivate relationships that increase brand awareness and membership growth within the local community.
• Demonstrate flexibility in schedule and responsibilities to meet evolving business needs.
• Attend leadership meetings, trainings, and company-sponsored events as required.
• Maintain professionalism, confidentiality, and a positive attitude at all times.
• Perform other duties as assigned.

Skills

Relationship building

Verbal communication

Written communication

Organization

Time management

ClubReady

Teamwork

Independence

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

ClubReady

Job description

Club Pilates is seeking a Sales Leader to deliver exceptional member service and drive membership growth at our Roswell studio. You will lead sales associates, support recruitment and training, and help manage daily studio operations with a focus on profitability and guest experience.

The role requires strong communication, relationship-building, and organizational skills, plus the ability to learn ClubReady and other business systems. Flexible scheduling and leadership presence are essential.