Boutique Pilates Studio Lead — Guest Experience & Sales

JETSET Pilates®; Wayne (PA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

JETSET Pilates Studio Leads are dynamic team members who help clients and assist instructors. Studio Leads provide exceptional service in-person, via email, or over the phone, building rapport to create a welcoming environment.

They answer phones, respond to emails, process sales, and keep the front desk organized. Morning, evening, and weekend shifts are required to support staff and clients across the studio.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)
• Maintain a clean and tidy studio
• Process retail sales and restock inventory as needed

Job description

JETSET Pilates Studio Leads are dynamic team members who help clients and assist instructors. Studio Leads provide exceptional service in-person, via email, or over the phone, building rapport to create a welcoming environment.

They answer phones, respond to emails, process sales, and keep the front desk organized. Morning, evening, and weekend shifts are required to support staff and clients across the studio.