Studio Ops & Customer Experience Director

School of Rock Palos Verdes; California (MO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Paid time off

Training & development

Employee discounts

Job summary

School of Rock Palos Verdes is seeking an exceptional Studio Operations & Customer Experience Director to lead our busy Palos Verdes studio, shaping the student and family experience daily.

You'll oversee front desk operations, instructor coordination, billing activities, and live shows, while building strong relationships with students, families, and staff. This role requires energy, organization, and a love of music to keep performances and lessons running smoothly.

Qualifications

• Excellent organizational skills and attention to detail.
• Ability to communicate clearly with students, families, and staff.
• Proven customer-service mindset with a positive attitude.
• Ability to manage competing priorities in a fast-paced environment.
• Comfort with learning new systems and tools.

Responsibilities

• Provide exceptional customer service to students and families in person, by phone, text, and email
• Help manage busy student check-in periods and daily front desk traffic
• Build strong relationships with our students and families
• Handle customer questions and concerns with warmth, confidence, and follow-through
• Work alongside our front desk team to keep communication timely and accurate
• Oversee daily operational readiness of the school and maintain facilities
• Oversee instructors and ensure reliability and high student experience
• Coordinate shows, events, and backstage logistics
• Run enrollment, attrition, and other operational reports

Skills

Exceptional organization

Customer-focused

Strong communication

People skills

Tech-savvy

Job description

School of Rock Palos Verdes is seeking an exceptional Studio Operations & Customer Experience Director to lead our busy Palos Verdes studio, shaping the student and family experience daily.

You'll oversee front desk operations, instructor coordination, billing activities, and live shows, while building strong relationships with students, families, and staff. This role requires energy, organization, and a love of music to keep performances and lessons running smoothly.