General Manager - Studio Operations & Customer Experience Director

School of Rock; California (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

School of Rock Palos Verdes is seeking a General Manager to lead one of the world’s largest locations. This front-desk-centric role rewards initiative, relationship-building, and proactive problem-solving in a fast-paced studio.

The candidate will oversee daily operations, manage the front desk and instructors, coordinate scheduling, and drive enrollment and retention, all while upholding a high-energy, positive studio culture.

Qualifications

• 3+ years of management, business operations, or comparable leadership experience.
• Excellent written and verbal communication skills.
• Ability to lead, organize, and pivot in a fast-paced environment.

Responsibilities

• Oversee daily operation of a large music school.
• Lead and support front desk and instructor teams.
• Manage scheduling, staffing, and studio operations.
• Create exceptional experiences for students and families.
• Solve problems quickly and confidently.
• Support enrollment, retention, tours, and customer relationships.

Skills

Management experience

People management

Operations

Communication skills

Job description

Benefits

• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

General Manager – School of Rock Palos Verdes

We’re looking for an exceptional General Manager to help lead one of the largest School of Rock locations in the world.

Our studio is busy, fast-moving, highly relational, and full of energy. Much of this role is based at our front desk in the heart of the studio, where you have a front-row seat to everything happening around you. We need someone who stays engaged, notices what needs attention, and naturally keeps things moving.

The right person is a force multiplier — someone whose presence makes the entire team stronger.

We’re looking for someone who:

• Has 3+ years of management, business operations, or comparable leadership experience
• Moves with urgency and thrives in a fast-paced environment
• Notices problems before someone has to point them out
• Takes ownership and follows things all the way through
• Has excellent written and verbal communication skills
• Leads confidently while still jumping in alongside the team
• Connects easily with parents, students, instructors, and staff
• Is highly organized, detail-oriented, and able to pivot quickly
• Asks smart questions, learns quickly, and looks for ways to improve systems
• Brings positive energy, humor, confidence, and a genuine “we’ve got this” attitude

What You’ll Own

You’ll help oversee the daily operation of a large, thriving music school, including:

• Leading and supporting our front desk and instructor team
• Managing scheduling, staffing, and daily studio operations
• Creating an exceptional experience for students and families
• Solving problems quickly and confidently
• Supporting enrollment, retention, tours, and customer relationships
• Keeping the studio organized, prepared, and running efficiently
• Helping our ownership team continuously improve how the school operates

A strong connection to music is important for this role. Whether you’re a professional musician, lifelong musician, or simply someone who genuinely loves music and creative people, we want someone who feels at home in this environment.

We have a strong team, a beautiful studio, and a very established student base. We’re looking for the person who can walk into that environment, earn the trust of the team, take ownership, and make everything around them run better.

If you are energetic, sharp, personable, proactive, and the kind of person who sees a problem and instinctively says, “I’ve got it,” we’d love to meet you.

Offered pay will be based on experience, transferrable skills, and fit to overall culture and vibe of the studio.

It is the policy of the School of Rock to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. School of Rock complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

School of Rock expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of School of Rock's employees to perform their expected job duties is absolutely not tolerated.