Studio Front Desk & Enrollment Lead

School of Rock; Media (Delaware County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Opportunities for advancement and领导成长

Job summary

School of Rock in Media, PA is seeking a Studio Coordinator to lead front-of-house operations, student experience, and enrollment growth. You’ll greet families, tour prospects, and support scheduling and billing in a fast-paced, music-driven community.

You’ll build relationships with families, drive enrollment, and collaborate with instructors and leadership to maintain a high-energy, welcoming studio culture. A passion for arts education helps you thrive here.

Qualifications

• 2+ years of experience in sales, customer service, hospitality, membership sales, retail management, admissions, or front desk operations.
• Strong communication and relationship-building skills.
• High-energy personality with a welcoming and outgoing demeanor.
• Organized and detail-oriented with strong multitasking ability.
• Comfortable working in a fast-paced, people-focused environment.
• Ability to work independently while contributing positively to a team.
• Professional problem-solving and conflict-resolution skills.
• Passion for music, arts education, youth development, or community-building is a major plus.

Responsibilities

• Lead tours for prospective students and families with enthusiasm and professionalism.
• Build relationships with prospective customers and confidently present School of Rock programs.
• Follow up on leads, inquiries, and trial students via phone, text, and email.
• Support monthly enrollment and retention goals.
• Maintain accurate customer and lead information in the CRM system.
• Assist with student onboarding, scheduling, and registration.
• Help create referral and community outreach opportunities.
• Create a welcoming, high-energy environment for students, families, and guests.
• Greet students and parents promptly and professionally.
• Provide exceptional customer service and address questions or concerns.
• Support student retention through strong communication and relationship-building.
• Assist in creating a positive and organized front-of-house culture.
• Manage complex lesson and rehearsal scheduling.
• Assist with billing, account management, attendance, and administrative reporting.
• Handle opening and closing procedures.
• Maintain studio organization, cleanliness, and professionalism.
• Support events, performances, marketing initiatives, and community partnerships.
• Assist the General Manager with operational and administrative projects.
• Ensure adherence to all School of Rock safety, supervision, and code of conduct policies.
• Collaborate closely with instructors, show directors, and leadership teams.
• Support communication between staff, students, and families.
• Help maintain a strong team culture built on accountability, positivity, and professionalism.
• Assist with onboarding and training new front desk staff as the school grows.

Skills

Sales experience

Customer service

Communication

Organization

Relationship-building

High-energy

Front desk operations

Tools

CRM system

Scheduling software

Job description

School of Rock in Media, PA is seeking a Studio Coordinator to lead front-of-house operations, student experience, and enrollment growth. You’ll greet families, tour prospects, and support scheduling and billing in a fast-paced, music-driven community.

You’ll build relationships with families, drive enrollment, and collaborate with instructors and leadership to maintain a high-energy, welcoming studio culture. A passion for arts education helps you thrive here.