Studio Manager: Culture & Growth Leader

SoulCycle Inc.; Boston (MA); On-site; USD 65,000 - 70,000; Full time

Job summary

SoulCycle is seeking a Studio Manager in Boston to lead their studio team, uphold SoulCycle culture, and drive growth. The role combines hospitality, business acumen, and strong leadership to ensure a thriving guest experience and a healthy studio operation.

You will hire, coach, and retain talent, develop plans for ridership and retail, manage P&L, and partner with marketing to attract new riders, while embodying integrity, confidence, and a bold, strategic mindset.

Qualifications

• Must have superior customer service and hospitality skills.
• Must be highly organized with the ability to prioritize multiple tasks with tight deadlines.
• Strong ability to communicate clearly with team members, clients, and senior management.
• Must be able to work flexible/non-traditional hours including weekends and some holidays.
• Personal passion for fitness and/or the SoulCycle brand is required.

Responsibilities

• Foster the SoulCycle Community and Culture in your studio.
• Set the weather in your studio so your team loves to come to work.
• Be a hospitality champion that provides exceptional hospitality to riders and staff, and inspires their team to uphold high hospitality standards and our core values.
• Build and foster relationships in your studio, with your instructors and local community.
• Acknowledge your teams wins and show gratitude.
• Develop holistic business plans that encompass ridership and retail goals.
• Analyze and manage studio profit and loss statements.
• Identify and execute opportunities with corporate partnerships and community impact.
• Ensure that all company-wide initiatives are executed in your studio.
• Develop and execute new rider acquisition and retention plans alongside marketing partner.
• Proactively address your studio’s hiring needs by identifying your team’s strengths and areas of opportunity.
• Provide in the moment feedback and coaching to your team when necessary.
• Oversee the onboarding, training and development of all new ASMs and part-time hires.
• Continuously identify and develop high potential employees.
• Coach your team on time management and prioritization of tasks/initiatives to ensure all deadlines are met.
• Be an expert on studio specific and company-wide operational procedures and policies.
• Seamlessly transition yourself, team, and studio to new ways of working and processes.
• Be open to, embrace and manage change within your studio and your team.
• Be an expert at conflict resolution and solution oriented thinking.
• Demonstrate a solution oriented mindset and ability to execute within company standards in any situation.
• Proactively identify and address difficult situations.

Skills

Interpersonal Savvy

Business Acumen

Building Effective Teams

Learning on the Fly

Creative Problem Solving

Job description

SoulCycle is seeking a Studio Manager in Boston to lead their studio team, uphold SoulCycle culture, and drive growth. The role combines hospitality, business acumen, and strong leadership to ensure a thriving guest experience and a healthy studio operation.

You will hire, coach, and retain talent, develop plans for ridership and retail, manage P&L, and partner with marketing to attract new riders, while embodying integrity, confidence, and a bold, strategic mindset.