Studio Lead: Membership Growth & Guest Experience

Lever, Inc.; Carmel (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Employee discounts

Complimentary or discounted classes

Training & development

Growth opportunities

Job summary

JETSET Pilates is seeking a Studio Lead to drive sales, deliver exceptional client experiences, and support daily operations in a fast-paced fitness studio in Carmel, IN. You will nurture client relationships, communicate the value of memberships, and collaborate with the General Manager to reach membership and revenue goals.

Role emphasizes hospitality, community-building, and a proactive approach to retain members and maintain studio standards.

Qualifications

• Experience in sales or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and multitasking abilities.
• Passion for health, wellness, and helping others.

Responsibilities

• Build genuine relationships with clients to understand goals and suggest memberships.
• Communicate the value of the JETSET experience and convert inquiries to memberships.
• Follow up with leads via phone, text, email, and in person.
• Support promotions and events to drive membership growth.
• Provide a welcoming, personalized experience to keep members engaged.
• Monitor member activity and reach out to prevent disengagement or cancellations.
• Partner with GM and studio team to reach goals.
• Maintain accurate lead, sales, and member notes in studio systems.

Skills

Sales experience

Customer service

Communication

CRM systems

Tools

Booking software

POS systems

Job description

JETSET Pilates is seeking a Studio Lead to drive sales, deliver exceptional client experiences, and support daily operations in a fast-paced fitness studio in Carmel, IN. You will nurture client relationships, communicate the value of memberships, and collaborate with the General Manager to reach membership and revenue goals.

Role emphasizes hospitality, community-building, and a proactive approach to retain members and maintain studio standards.