Studio Lead: Member Experience & Growth

Jetsetpilates; Edmond (OK); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly pay

Employee discounts

Complimentary or discounted JETSET Pil

Training & development

Growth opportunities

Job summary

JETSET Pilates is seeking a Studio Lead to drive sales, support instructors, and manage daily operations in a fast-paced environment. You will build relationships with clients, communicate the value of memberships, and ensure a welcoming experience from check-in to post-class follow-up.

You will also support team culture, assist with schedule updates, and help cover shifts as needed, while maintaining accurate client records and facilitating smooth front-desk processes.

Qualifications

• Experience recommending services or products to clients.
• Excellent communication and interpersonal skills.
• Strong attention to detail and multitasking abilities.
• Passion for health, wellness, and helping others.
• Ability to thrive in a fast-paced, customer-focused environment.
• Previous customer service or front desk experience preferred, but not required.
• Proficiency with technology and learning new systems.

Responsibilities

• Build genuine relationships with prospective and current clients to understand their goals and recommend memberships or packages.
• Confidently communicate the value of the JETSET experience and convert inquiries, intro offers, and studio visits into memberships.
• Follow up consistently with leads and prospective members through phone, text, email, and in-person conversations.
• Support studio sales initiatives, promotions, and community events that generate leads and drive membership growth.
• Create a welcoming, personalized experience that keeps members engaged, satisfied, and connected to the studio.
• Monitor member activity and proactively reach out to clients who may be disengaging or at risk of canceling.
• Partner with the General Manager and studio team to achieve membership, retention, utilization, and revenue goals.
• Maintain accurate and timely lead, sales, and member notes within required studio systems.
• Greet and check-in clients warmly and professionally.
• Answer questions, solve problems, and provide solutions that exceed client expectations.
• Build meaningful relationships and create a welcoming community for all.
• Deliver a five-star first-visit experience by welcoming new clients, orienting them to the studio and class experience, anticipating their needs, and following up after class to help them feel confident and connected.
• Support instructors before, during, and after class to ensure a seamless client experience.
• Assist management in communicating schedule updates, studio information, and important announcements to clients
• Demonstrate flexibility and a team-first mindset by occasionally helping cover shifts when teammates are unavailable.
• Manage front desk, lobby, and studio cleanliness and organization.
• Answer phones, respond to emails, and process client inquiries promptly.
• Process sales, memberships, and class packages accurately.
• Maintain accurate client records in our booking and CRM systems
• Process retail sales and restock inventory as needed.
• Support opening and closing duties and ensure all policies and procedures are followed.

Skills

Sales experience

Customer service

Communication

Multitasking

Team player

Attention to detail

Job description

JETSET Pilates is seeking a Studio Lead to drive sales, support instructors, and manage daily operations in a fast-paced environment. You will build relationships with clients, communicate the value of memberships, and ensure a welcoming experience from check-in to post-class follow-up.

You will also support team culture, assist with schedule updates, and help cover shifts as needed, while maintaining accurate client records and facilitating smooth front-desk processes.