Studio Lead: Guest Experience & Membership Sales

JETSET Pilates®; Wellesley (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

JETSET Pilates® in Wellesley, Massachusetts is seeking a Studio Lead who is a dynamic team member passionate about client service. The role involves ensuring every client receives exceptional service while assisting staff both in-person and remotely.

Responsibilities include answering phones, handling customer inquiries, processing sales, and maintaining a welcoming studio environment. Strong communication skills and retail experience are essential for success in this role.

Qualifications

• Strong communication skills for client service.
• Ability to work varied shifts including mornings, evenings, and weekends.
• Experience in retail sales and customer service.

Responsibilities

• Assist in delivering exceptional client experiences.
• Provide high-level customer service and greet clients.
• Sell memberships and assist with retail transactions.

Job description

JETSET Pilates® in Wellesley, Massachusetts is seeking a Studio Lead who is a dynamic team member passionate about client service. The role involves ensuring every client receives exceptional service while assisting staff both in-person and remotely.

Responsibilities include answering phones, handling customer inquiries, processing sales, and maintaining a welcoming studio environment. Strong communication skills and retail experience are essential for success in this role.