Studio Lead: Guest Experience & Membership Sales

JETSET Pilates®; Jacksonville (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

JETSET Pilates® in Jacksonville, Florida is looking for dynamic Studio Leads to provide exceptional service to clients while assisting instructors. The role involves answering phones, responding to emails, and processing sales while maintaining a clean and organized studio.

Responsibilities include greeting clients, selling memberships, and ensuring client satisfaction. Candidates should be available for morning, evening, and weekend shifts. Join our team to help create a welcoming atmosphere.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Job description

JETSET Pilates® in Jacksonville, Florida is looking for dynamic Studio Leads to provide exceptional service to clients while assisting instructors. The role involves answering phones, responding to emails, and processing sales while maintaining a clean and organized studio.

Responsibilities include greeting clients, selling memberships, and ensuring client satisfaction. Candidates should be available for morning, evening, and weekend shifts. Join our team to help create a welcoming atmosphere.