Studio Lead: Guest Experience & Membership Sales

JETSET Pilates®; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

JETSET Pilates® in Miami is looking for Studio Leads who are dynamic team members. Studio Leads will help clients while assisting instructors, ensuring the highest level of service in a welcoming environment.

The role includes answering phones, processing sales, and maintaining cleanliness. Responsibilities also include selling memberships and facilitating new sales using the CRM system. Candidates must be able to work varied shifts, including mornings, evenings, and weekends.

Qualifications

• Experience in customer service, ideally in a retail or service-oriented environment.
• Ability to communicate effectively with clients and staff.
• Flexibility to work morning, evening, and weekend shifts.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience.
• Provide top-notch customer service to clients and visitors.
• Greet and check-in clients professionally.
• Sell memberships and class packages.
• Maintain a clean and tidy studio.

Skills

Customer service

Communication

Problem-solving

Tools

Client Relationship Manager (CRM) system (AXLE)

Job description

JETSET Pilates® in Miami is looking for Studio Leads who are dynamic team members. Studio Leads will help clients while assisting instructors, ensuring the highest level of service in a welcoming environment.

The role includes answering phones, processing sales, and maintaining cleanliness. Responsibilities also include selling memberships and facilitating new sales using the CRM system. Candidates must be able to work varied shifts, including mornings, evenings, and weekends.