Studio IT Support Specialist: Frontline Tech for Creatives

Precision Labs; Los Angeles (CA); Hybrid; USD 56,000 - 87,000; Full time

Benefits offered by this job

Paid Time Off

Medical, dental, and vision coverage

Wellness stipend

Job summary

Precision Labs in Los Angeles invites an IT Support Specialist to be the first point of contact for all IT requests. You will own tier-1 support end-to-end, triaging, resolving on the spot when possible, and escalating with clear steps when needed.

You’ll work closely with artists, designers, engineers, and operations to support a diverse user base. You’ll manage access across Okta, Google Workspace, Slack, Atlassian, and the broader SaaS estate, handle device provisioning, and support studio

Qualifications

• 1–3 years in IT support, service desk, or comparable hands-on technical support.
• Working knowledge of macOS and Windows in a managed environment, with comfort around MDM, identity and SSO, and endpoint tooling.
• Comfort administering SaaS platforms, not just using them — group-based entitlement, SCIM provisioning, and least-privilege judgment on access requests.

Responsibilities

• Own the front line — intake, triage, and first response for all IT requests across chat, ticketing, and walk-ups.
• Resolve the highest-volume work directly: access and permission grants across Okta, Google Workspace, Slack, Atlassian, and our wider SaaS estate; license and seat requests; MFA, VPN, and connectivity; software installs; printer and peripheral setup.
• Support the development toolchain and hardware — Perforce, Xcode, and Unity setup, build troubleshooting, console dev kits, the shared test-device fleet, and platform-store accounts (App Store Connect, Google Play Console, Steamworks).
• Provision, image, and hand off laptops and workstations for new hires, and run IT lifecycle work with People Ops — day-one setup, role and entity changes, contractor renewals, leave transitions, and offboarding through to device return and data handling.
• Provision and deprovision external partner, vendor, and contractor access, and administer AI tool seats and spend limits against studio guidelines.
• Support meeting rooms and studio AV — Zoom Room provisioning, keeping hardware working, resolving issues live, and on-site support for studio events.
• Escalate to Technical Support Operations with clear reproduction steps, context, and everything you've already tried.
• Keep asset records accurate with IT Asset Management, so hardware and licenses stay tracked.
• Write and maintain self-service documentation so recurring questions stop becoming tickets, and flag patterns worth fixing upstream.

Skills

IT support

MacOS

Windows

SaaS administration

Okta

MDM

Security basics

Customer service

Tools

Okta

Atlassian

Jamf

Intune

Google Workspace

Slack

Zoom

Job description

Precision Labs in Los Angeles invites an IT Support Specialist to be the first point of contact for all IT requests. You will own tier-1 support end-to-end, triaging, resolving on the spot when possible, and escalating with clear steps when needed.

You’ll work closely with artists, designers, engineers, and operations to support a diverse user base. You’ll manage access across Okta, Google Workspace, Slack, Atlassian, and the broader SaaS estate, handle device provisioning, and support studio