Senior IT Support Specialist: End-User Tech & Training

The Phoenix Group; Los Angeles (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

The Phoenix Group Advisors is seeking an experienced IT Support professional in Los Angeles to deliver Tier 1 and 2 support across hardware, software, and systems. You will configure devices, manage accounts, and assist with upgrades and deployments, including Microsoft 365 and Adobe Acrobat.

You will work closely with vendors, support conferencing equipment, maintain asset inventories, and provide high-touch end-user guidance while contributing to security-conscious operations.

Qualifications

• Minimum 5 years of professional IT support or related technical experience.
• Strong Tier 1/Tier 2 troubleshooting experience within a corporate or professional services environment.
• Experience supporting Windows 10/11, Microsoft 365, Windows Office, iOS, and Adobe Acrobat.
• Familiarity with Azure administration, resource maintenance, and deployment.
• Working knowledge of PowerShell, SQL, and Power BI.
• Experience with account administration, hardware deployment, and endpoint support.
• Strong understanding of data confidentiality, information security, and appropriate handling of sensitive information.
• Excellent communication, customer service, and organizational skills.
• Ability to manage multiple priorities and independently troubleshoot issues through resolution.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for end users across hardware, software, systems, and applications.
• Configure, deploy, and support laptops, mobile devices, printers, and other peripherals.
• Support Windows desktop environments and iOS mobile devices.
• Assist with user account administration and access management.
• Troubleshoot and resolve hardware and software issues, escalating when necessary.
• Test and support video conferencing and meeting room technology.
• Maintain accurate hardware and equipment inventory.
• Coordinate with third-party vendors to resolve hardware, software, and equipment issues.
• Assist with system upgrades, application deployments, testing, and ongoing maintenance.
• Provide user training and guidance on supported hardware and software.
• Support Microsoft 365, Office applications, Adobe Acrobat, and related business applications.
• Assist with special projects and occasional offsite technical support as needed.
• Participate in shared after-hours support coverage, with overtime compensation provided.

Skills

Tier 1 Tier 2 troubleshooting

Windows 10/11 support

Microsoft 365 / Office

iOS device support

Azure administration

PowerShell

SQL

Power BI

Data confidentiality

Customer service / communication

Tools

Power BI

Azure

Microsoft 365

Job description

The Phoenix Group Advisors is seeking an experienced IT Support professional in Los Angeles to deliver Tier 1 and 2 support across hardware, software, and systems. You will configure devices, manage accounts, and assist with upgrades and deployments, including Microsoft 365 and Adobe Acrobat.

You will work closely with vendors, support conferencing equipment, maintain asset inventories, and provide high-touch end-user guidance while contributing to security-conscious operations.