Studio Growth & Operations Lead

GoodGood Studio; Virginia Beach (VA); Presencial; USD 45.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

40 hours paid time off

Performance bonus up to $6,000/year

Salaried, near-full-time role

Descripción de la vacante

GoodGood Studio in Virginia Beach is seeking an Operations & Growth Manager who owns client experience, sales and studio operations while partnering with the Founder on marketing execution. This near-full-time, salaried role drives growth through data-informed decisions and customer-first hospitality.

You’ll manage a front desk team, optimize conversions, and collaborate on campaigns, journeys, and audience strategies to strengthen memberships and community engagement.

Formación

• 2–3+ years in customer-facing, service-driven roles with ownership of outcomes.
• Track record in sales, retention and front-of-house operations.
• Strong project management and CRM familiarity.

Responsabilidades

• Own membership lifecycle: intro conversions, upsells, renewals and retention.
• Drive lead generation with marketing and partnerships.
• Present and sell studio services to clients.
• Respond to inquiries via phone, email, in person.
• Maintain CRM data and report weekly sales/retention.
• Lead front desk scheduling and coverage.
• Oversee inventory and retail stock.
• Maintain studio hygiene and SOP documentation.
• Manage client accounts with booking and CRM tools.

Conocimientos

Customer-facing experience

Sales & retention

Project management

Marketing campaigns

CRM experience

Organizational skills

Self-starter

Fitness interest

Weekend availability

Herramientas

CRM systems

Descripción del empleo

GoodGood Studio in Virginia Beach is seeking an Operations & Growth Manager who owns client experience, sales and studio operations while partnering with the Founder on marketing execution. This near-full-time, salaried role drives growth through data-informed decisions and customer-first hospitality.

You’ll manage a front desk team, optimize conversions, and collaborate on campaigns, journeys, and audience strategies to strengthen memberships and community engagement.