Studio Experience Lead - Guest Experience & Growth

[solidcore]; Laguna Niguel (CA); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Monthly cell phone stipend

401k with employer match

Health, dental, & vision insurance

Flexible PTO

Free drop-in classes at [solidcore]

And MORE

Job summary

[solidcore] is seeking a Studio Experience Lead to enhance client experience, drive sales, and supervise daily studio operations. You will support the Head Coach Community Manager, manage client communications, and uphold brand standards while promoting a welcoming, high-energy environment.

The role requires strong customer service skills, leadership ability, and a flexible schedule. Expect ~40 hours/week with opportunities to coach and contribute to community growth.

Qualifications

• High school education; some college preferred.
• Permanent, non-exempt, full-time position with ~40 hours/week.
• Ability to lift up to 30 pounds and move around the studio.
• Flexible schedule including mornings, evenings, holidays, weekends.

Responsibilities

• Own [solidcore]'s CORE client experience in the studio.
• Provide operational leadership and coordinate daily priorities for the Core Crew.
• Manage local client communications, scheduling, purchases, and account tasks.
• Address client needs, collect feedback, and resolve concerns.
• Notify management of issues and coordinate with studio team.
• Support brand consistency and studio operations.
• Educate clients on memberships and optimize sales.
• Deliver coaching classes as needed (5 per week).

Skills

Excellent interpersonal communication

Outstanding customer service

Leadership / team management

Sales experience

Organizational skills & attention to详情

Willingness to take initiative

Education

High school education

Some college preferred

Job description

[solidcore] is seeking a Studio Experience Lead to enhance client experience, drive sales, and supervise daily studio operations. You will support the Head Coach Community Manager, manage client communications, and uphold brand standards while promoting a welcoming, high-energy environment.

The role requires strong customer service skills, leadership ability, and a flexible schedule. Expect ~40 hours/week with opportunities to coach and contribute to community growth.