Front Desk Assistant

GoodGood Studio; Virginia Beach (VA); On-site; USD 20,664 - 27,552; Part time

Job summary

GoodGood Studio, a new fitness studio in Virginia Beach, is looking for a Front Desk Assistant. You will be the first point of contact for clients, ensuring they feel welcomed and supported. Key responsibilities include managing client check-ins, responding to inquiries, and maintaining a friendly atmosphere.

The ideal candidate will have customer-facing experience, strong communication skills, and a passion for wellness. This role offers 15-20 hours of work a week.

Qualifications

• 2-3+ years in customer-facing, service-driven roles.
• Availability to work early mornings, evenings, and weekends.
• 1+ year experience in customer service or hospitality role preferred.

Responsibilities

• Welcome and check in clients using the studio booking system.
• Respond to client inquiries via phone, email, and in person.
• Maintain cleanliness and presentation of the front desk and common areas.

Skills

Customer service

Communication skills

Reliability

Technology proficiency

Job description

GoodGood Studio is a new upcoming reformer strength training fitness studio in Virginia Beach. We help people feel stronger in their bodies and more connected to themselves—on and off the reformer—because when people feel good in their bodies, they show up better for their families, their work, and themselves.

We’re building more than a workout. We’re building a place rooted in care, community, and high standards—where clients feel supported and challenged, and where our team feels proud of the work they do every day.

If you’re driven, thoughtful, and energized by the idea of positively impacting people and the Virginia Beach community, you’ll feel right at home. We’re looking for people who lead with heart, take ownership of their work, and want to grow alongside a studio that’s just getting started.

THE ROLE

The Front Desk Assistant is responsible for delivering a welcoming and seamless experience for every client who visits GoodGood Studio. As the first point of contact, this role sets the tone for the client experience—ensuring each person feels greeted, supported, and taken care of from the moment they arrive.

This role supports the day-to-day operations of the studio by assisting with client check-ins, answering inquiries, maintaining studio presentation standards, and supporting retention efforts. The Front Desk Assistant works closely with the Studio Manager and training team to ensure the studio runs smoothly during operating hours.

MUST BE AVAILABLE TO START JULY 31.

RESPONSBILITIES

CLIENT EXPERIENCE

• Welcome and check in clients using the studio booking system
• Create a warm, friendly, and inclusive environment for all clients
• Learn client names and build rapport to foster a strong sense of community
• Assist new clients with basic studio orientation and answer common questions
• Help ensure clients feel comfortable and supported before and after class
• Support a hospitality-driven environment that reflects the GoodGood Studio brand

FRONT DESK & ADMINISTRATION

• Respond to client inquiries via phone, email, and in person
• Assist clients with booking classes, purchasing packages, and navigating the booking system
• Monitor class attendance and waitlists through the studio CRM
• Support Studio Manager to ensure client accounts, bookings, and payments are processed accurately
• Communicate relevant client information to the Studio Manager or trainer team as needed

OPERATIONS & STUDIO STANDARDS

• Support with trainer and front desk schedules, schedule entry
• Maintain cleanliness and presentation of the front desk and common areas
• Restock towels, retail items, and studio amenities as needed
• Assist with opening and closing procedures during assigned shifts
• Support inventory checks for retail and studio supplies
• Help maintain the overall organization and readiness of the studio environment

CLIENT RETENTION SUPPORT

• Maintain studio hygiene and organization across all client and staff areas
• Help ensure returning clients feel recognized and valued
• Identify opportunities to encourage repeat visits and class bookings
• Flag client feedback or concerns to the Studio Manager promptly
• Support basic follow-ups with clients as directed by the Studio Manager

PRE-REQUISITES AND ATTRIBUTES

• 2-3+ years in customer-facing, service-driven roles (fitness, retail, hospitality)
• Availability to work early mornings, evenings, and weekends
• Highly reliable and punctual with strong work ethic
• 1+ year experience in a customer service or hospitality role preferred
• Friendly, approachable, and confident interacting with clients
• Strong communication and interpersonal skills
• Comfortable using and/or learning technology and booking systems/CRM
• Highly organized with strong attention to detail
• Ability to multitask in a fast-paced environment
• Interest in fitness, wellness, or hospitality industries preferred

HOURS OF WORK

• 15-20 hours per week
• Shift patterns may vary