Studio Experience & Membership Sales Lead

Orangetheory Fitness; Town of Brookfield (WI); Hybrid; USD 42,000 - 62,000; Full time

Job summary

OT Group Holdings, LLC is seeking an Assistant Studio Manager to support daily studio operations, drive membership growth, and maintain a high-energy, welcoming member experience. The role collaborates with the studio team to meet sales goals and deliver exceptional service in a fast-paced fitness environment.

Responsibilities include leading tours, presenting options, assisting with onboarding and training, managing member records, and ensuring a seamless brand experience across touchpoints.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, sales, or hospitality is preferred.
• Leadership or supervisory experience is a plus.

Responsibilities

• Deliver a welcoming, high-energy experience for members and guests.
• Present membership options and communicate programs and benefits.
• Achieve sales goals through outreach, follow-ups, and lead generation.
• Support onboarding, training, and mentoring of Sales Associates.
• Maintain accurate member records and process transactions per policies.
• Respond promptly to inquiries and escalate issues as needed.

Skills

Teamwork

Sales

Customer service

Communication

Microsoft Office

Canva

Time management

Tools

Microsoft Office Suite

Canva

Job description

OT Group Holdings, LLC is seeking an Assistant Studio Manager to support daily studio operations, drive membership growth, and maintain a high-energy, welcoming member experience. The role collaborates with the studio team to meet sales goals and deliver exceptional service in a fast-paced fitness environment.

Responsibilities include leading tours, presenting options, assisting with onboarding and training, managing member records, and ensuring a seamless brand experience across touchpoints.