Studio Experience Lead for Membership & Sales

Orangetheory Fitness; Wauwatosa (WI); Hybrid; USD 35,000 - 55,000; Full time

Job summary

OT Group Holdings, LLC’s fitness studios seek an Assistant Studio Manager to help run daily operations and deliver a premier member experience. You will support sales goals, training, and a high-energy environment across front desk and studio floor, upholding brand standards and service excellence.

The role emphasizes leadership development, community engagement, and collaboration with the Studio Manager to ensure member satisfaction and studio success.

Qualifications

• High school diploma or equivalent required.
• Prior experience in customer service, sales, hospitality, or a related field preferred (0-1 year).
• At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.

Responsibilities

• Deliver a welcoming, inclusive, and high-energy experience for all members, prospects, and guests, ensuring every interaction reflects brand standards.
• Conduct studio tours, clearly present membership options, and communicate programs, services, and benefits.
• Achieve individual and team sales goals by executing outreach, follow-ups, and lead generation activities to drive membership growth.
• Build and maintain relationships within the local community to increase brand awareness and generate new business opportunities.
• Support the onboarding, training, and mentoring of Sales Associates, including reinforcement of the sales process and best practices.
• Maintain accurate member records and complete all required documentation using company systems and tools with integrity and attention to detail.
• Accurately process sales transactions, including cash and credit card payments, in accordance with company policies and procedures.
• Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate to ensure resolution.
• Partner with studio team members to deliver a seamless, consistent, and positive member and guest experience.
• Support marketing initiatives, including social media engagement, community events, and studio activations to drive engagement and growth.
• Maintain a clean, organized, and well-presented studio environment in alignment with brand and operational standards.
• Participate in scheduled team meetings, trainings, and development opportunities to support ongoing performance and growth.

Skills

Customer service

Leadership

Sales

Communication

Education

High school diploma or equivalent

Job description

OT Group Holdings, LLC’s fitness studios seek an Assistant Studio Manager to help run daily operations and deliver a premier member experience. You will support sales goals, training, and a high-energy environment across front desk and studio floor, upholding brand standards and service excellence.

The role emphasizes leadership development, community engagement, and collaboration with the Studio Manager to ensure member satisfaction and studio success.