Studio Experience Lead — Sales & Community Growth

JETSET Pilates®; San Ramon (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay

Employee discounts

Complimentary or discounted JETSETPil​

Job summary

JETSET Pilates is seeking a Studio Lead to drive member growth and deliver exceptional client experiences. You will build relationships, communicate value, and convert inquiries into memberships while supporting daily operations and the studio team.

Ideal candidates thrive in a fast-paced environment, excel at customer service, and are comfortable using booking and CRM systems to maintain accurate records and support growth across memberships and packages.

Qualifications

• Excellent communication and interpersonal skills.
• Strong attention to detail and multitasking abilities.
• Proficiency with technology and comfort learning new systems.
• Previous customer service or front desk experience is preferred, but not required.

Responsibilities

• Build relationships with clients to understand goals and recommend memberships or packages.
• Communicate the value of the JETSET experience and convert inquiries into memberships.
• Follow up with leads via phone, text, email, and in-person conversations.
• Support sales initiatives, promotions, and community events.
• Create a welcoming experience that keeps members engaged and connected.

Skills

Communication skills

Customer service

Sales mindset

Multitasking

Team player

Tech proficiency

Tools

CRM systems

Job description

JETSET Pilates is seeking a Studio Lead to drive member growth and deliver exceptional client experiences. You will build relationships, communicate value, and convert inquiries into memberships while supporting daily operations and the studio team.

Ideal candidates thrive in a fast-paced environment, excel at customer service, and are comfortable using booking and CRM systems to maintain accurate records and support growth across memberships and packages.