Studio Experience Concierge (Part-Time)

SoulCycle; Greenwich, Northern (CT, KY); Hybrid; USD 19,000 - 26,000; Part time

Job summary

SoulCycle is seeking a part-time front desk/studio staff member to deliver exceptional customer service and hospitality to clients, while supporting daily studio tasks and the management team. You will help maintain the SoulCycle environment and assist instructors with class check-ins, contributing to a seamless studio experience.

Ideal candidates will bring strong communication, problem-solving skills, and a positive, can-do attitude.

Qualifications

• Must have customer service experience.
• Ability to prioritize and multi-task within a fast-paced environment.
• Willingness to initiate tasks and perform duties without direction.
• Excellent communication skills and be able to work with a wide range of personalities.
• Outstanding customer service and problem solving skills.
• Positive, can-do attitude.
• Friendly and professional phone and email etiquette.
• Superior organizational skills.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist the Studio Management in daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Provide support to the SoulCycle instructors to ensure a successful class check-in process.
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires for the front desk staff team.
• Maintain product knowledge for all studio retail operations.
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture.
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors.
• Common area cleaning, including, front desk, lockers, retail shelves, office and hallways.
• Bathroom and changing room cleaning

Skills

Customer service

Multi-tasking

Proactive

Communication

Problem solving

Positive attitude

Phone etiquette

Email etiquette

Organizational skills

Job description

SoulCycle is seeking a part-time front desk/studio staff member to deliver exceptional customer service and hospitality to clients, while supporting daily studio tasks and the management team. You will help maintain the SoulCycle environment and assist instructors with class check-ins, contributing to a seamless studio experience.

Ideal candidates will bring strong communication, problem-solving skills, and a positive, can-do attitude.