Part-Time Studio Experience Ambassador

SoulCycle Inc.; Brentwood (CA); On-site; USD 20,000 - 29,000; Part time

Job summary

SoulCycle Inc. is seeking a part-time Studio Crew member to deliver exceptional hospitality and connect with riders across shifts. You will support instructors during class check-in, maintain studio standards, and help drive in-studio sales while upholding SoulCycle’s welcoming culture.

You’ll contribute to a high-energy, inclusive environment, assist with daily studio operations, and ensure the space remains clean and inviting, reflecting the brand’s people-first ethos.

Qualifications

• Customer service experience.
• Ability to prioritize and multitask in a fast-paced environment.
• Openness to receiving and delivering feedback.
• Natural inclination to complete tasks without direction.
• A love for taking care of humans.

Responsibilities

• Curate impeccable and personalized rider experiences through high-level customer service and hospitality
• Build community with riders so that you can anticipate their wants and needs
• Treat the studio as if you're throwing a party at your home where every rider feels welcome
• Provide support to instructors for class check-in
• Be willing and able to assist in all first aid situations
• Actively participate in studio specific challenges aimed at driving paid rides, retail sales, and hospitality
• Upsell class packs, renewal memberships, retail, shoes, and water
• Drive studio goals through intentional selling
• Maintain product knowledge for retail operations
• Assist Studio Management with daily tasks and projects
• Support with training and coaching new hires
• Develop interpersonal relationships with all staff to ensure efficiency and camaraderie
• Maintain the distinct SoulCycle studio aesthetics, atmosphere, and culture
• Studio cleaning and prepping (bikes, weights, floors, mirrors)
• Common area and bathroom and locker area cleaning (front desk, lockers, retail shelves, office & hallways)

Skills

Customer service

Multitasking

Attention to detail

Feedback mindset

People care

Job description

SoulCycle Inc. is seeking a part-time Studio Crew member to deliver exceptional hospitality and connect with riders across shifts. You will support instructors during class check-in, maintain studio standards, and help drive in-studio sales while upholding SoulCycle’s welcoming culture.

You’ll contribute to a high-energy, inclusive environment, assist with daily studio operations, and ensure the space remains clean and inviting, reflecting the brand’s people-first ethos.