Part-Time Studio Concierge & Front Desk Associate

SoulCycle; Village of Bronxville (NY); On-site; USD 22,000 - 33,000; Part time

Job summary

SoulCycle in Bronxville, NY is seeking a part-time front desk associate to deliver high level customer service, support studio management, and help maintain the SoulCycle ambience.

The role requires availability of at least 20 hours per week with weekend shifts, strong communication, organization, and a friendly, can-do attitude; you’ll contribute to class check-in and retail operations.

Qualifications

• Must have customer service experience.
• Ability to prioritize and multi-task in a fast-paced environment.
• Willingness to initiate tasks and perform duties without direction.
• Excellent communication skills with a wide range of personalities.
• Outstanding customer service and problem solving skills.
• Positive, can-do attitude.
• Friendly and professional phone etiquette.
• Friendly and professional email etiquette.
• Superior organizational skills.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist the Studio Management in daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Provide support to the SoulCycle instructors to ensure a successful class check-in process.
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires for the front desk staff team.
• Maintain product knowledge for all studio retail operations.
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture.
• Studio cleaning and prepping, including cleaning of exercise equipment, floors and mirrors.
• Common area cleaning, including front desk, lockers, retail shelves, office and hallways.
• Bathroom and changing room cleaning

Skills

Customer service

Multitasking

Initiative

Communication

Problem solving

Positive attitude

Phone etiquette

Email etiquette

Organization

Job description

SoulCycle in Bronxville, NY is seeking a part-time front desk associate to deliver high level customer service, support studio management, and help maintain the SoulCycle ambience.

The role requires availability of at least 20 hours per week with weekend shifts, strong communication, organization, and a friendly, can-do attitude; you’ll contribute to class check-in and retail operations.