Studio Coordinator

OVME; Lower Merion Township (Montgomery County); On-site; USD 21,000 - 33,000; Part time

Benefits offered by this job

Employee discount

Flexible schedule

Wellhub Membership

Team Member Referral Bonus

Friends and Family Discount

Employee Service Allowance

EAP Resources

Job summary

OVME in Bryn Mawr, PA is seeking a Studio Coordinator to join our Studio Team on a part-time basis. You will be the first point of contact for clients, delivering exceptional service, managing the front desk, and coordinating appointments to ensure a smooth experience.

You will also handle payments, maintain accurate client records, answer inquiries, and support both clinical and administrative staff to sustain a welcoming, efficient environment.

Qualifications

• Bachelor’s degree or comparable industry experience preferred.
• Zenoti CRM familiarity is a plus.
• Ability to work Tue, Thu, Fri and rotate Thu, Fri and Saturday.

Responsibilities

• Deliver an unrivaled client experience at the front desk.
• Welcome clients warmly and create a professional first impression.
• Schedule appointments and manage the booking system.
• Collect client information and maintain confidential records.
• Handle calls and emails regarding services, pricing, and policies.
• Keep the front desk, waiting area, and product displays organized.
• Process payments and verify insurance information when applicable.

Skills

Communication skills

Social media management

Independent work

Team player

Attention to detail

Multi-tasking

Education

Bachelor's degree or experience

Tools

Zenoti

Job description

Studio Coordinator

Department: Studio Team

Employment Type: Part Time

Location: Bryn Mawr, PA

Reporting To: Studio Manager

Description

We are seeking a Studio Coordinator to join our studio team. As the first point of contact for our clients, you will play a vital role in delivering exceptional client service and ensuring a positive experience. Your professional demeanor, excellent communication, organizational skills, and ability to multitask will contribute to the overall success.

Key Responsibilities

• Responsible for creating an unrivaled customer experience for all clients.
• Welcome and greet clients in a warm and friendly manner, ensuring a positive and professional first impression.
• Provide outstanding customer service by addressing client inquiries, scheduling appointments, and addressing any concerns or issues promptly and efficiently.
• Manage and coordinate the appointment booking system, ensuring accurate scheduling, and optimizing the use of Studio resources.
• Collect client information, update medical history forms, and ensure accuracy and confidentiality of client records.
• Assist clients with completing necessary forms and consent documents, explaining the purpose, and ensuring their understanding.
• Answer phone calls, respond to emails, and handle general inquiries regarding services, pricing, and operational policies.
• Maintain a clean and organized front desk area, including the reception area, waiting room, and product display areas.
• Process client payments, verify insurance information if applicable, and provide receipts or invoices as required.
• Coordinate with the clinical and administrative staff to ensure smooth workflow and efficient client care.
• Collaborate with the management team to implement and maintain office policies and procedures for efficient front desk operations.
• Manage inventory of office and administrative supplies, placing orders as needed to ensure adequate stock levels.
• Stay knowledgeable about services, treatments, and promotions to provide accurate and up-to-date information to clients.
• Handle confidential and sensitive client information with discretion and maintain strict adherence to privacy regulations.
• Assist with marketing efforts, such as distributing promotional materials and gathering client testimonials.
• Perform additional administrative tasks as assigned by the management team.

Skills, Knowledge, & Expertise

• Exceptional written and verbal communication skills.
• Ability to thrive in a fast-paced, customer-service-oriented collaborative team environment.
• Social media management experience.
• Ability to function independently with minimal supervision.
• Ability to work well independently, in a team environment, and with remote employees.
• Team player mentality.
• Strong sense of ownership and urgency.
• Extremely detail oriented.
• Self-starter and passion for learning.
• Strong organizational skills and ability to multi-task in a fast-paced environment.

Education and Experience

• Bachelor’s degree or comparable industry experience preferred.
• Medical CRM/Zenoti experience is a plus.
• Ideally looking for someone who can work T, Th, Friday and rotate Th, Fri and Saturday

Benefits

• Employee Assistance Program (EAP) Resources
• Employee Service Allowance
• 50% Employee Retail Discount
• Friends and Family Discount
• Team Member Referral Bonus
• Wellhub Membership