Studio Lead — Elevate Client Experience & Sales

JETSET Pilates; Texas; On-site; USD 30,000 - 40,000; Full time

Job summary

A fitness studio in Town of Texas is seeking a Studio Lead to join their dynamic team. The role involves providing exceptional customer service, assisting clients and instructors, and handling sales transactions at the front desk. Candidates should have strong communication skills, be comfortable working in a fast-paced environment, and maintain a clean studio. The position requires flexibility for morning, evening, and weekends, making it ideal for an enthusiastic person who enjoys fitness and client interaction.

Qualifications

• Dynamic team member responsible for client interactions and support.
• Ability to maintain a clean, organized environment.
• Sales experience, particularly in a retail or service context.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience.
• Provide highest level of customer service to clients.
• Sell memberships and process sales transactions.

Skills

Customer service

Communication

Sales skills

Tools

Client Relationship Manager (CRM) system (AXLE)

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.