Studio Lead — Guest Experience & Sales

JETSET Pilates; Edwardsville (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

JETSET Pilates is seeking Studio Leads in Edwardsville, IL to deliver exceptional client service and support instructors. You will answer phones, respond to emails, process sales, and maintain a warm, organized front desk environment.

This role requires morning, evening, and weekend shifts to accommodate class schedules. As a Studio Lead, you will recruit and retain clients, greet them professionally, and upsell memberships and class packages in person, online, or over the phone.

Qualifications

• Provide the highest level of customer service to all clients and visitors.
• Sell memberships and class packages in-person, online, and over the phone.
• Assist in greeting, check-in, and ensuring a welcoming environment.

Responsibilities

• Assist in delivering the boutique fitness experience to every client.
• Answer phones, field questions, and respond to emails in line with Standards of Service.
• Maintain a clean front desk and lobby area; assist with opening & closing duties.

Skills

Customer service

Sales

Communication

Tools

AXLE CRM

Job description

JETSET Pilates is seeking Studio Leads in Edwardsville, IL to deliver exceptional client service and support instructors. You will answer phones, respond to emails, process sales, and maintain a warm, organized front desk environment.

This role requires morning, evening, and weekend shifts to accommodate class schedules. As a Studio Lead, you will recruit and retain clients, greet them professionally, and upsell memberships and class packages in person, online, or over the phone.